When you send emails through Ontraport to Gmail and Outlook addresses, the emails will automatically include the message “Sent by yoursite.com via ontramail.com” after your email “from” address. This is required to meet authentication standards and ensure your emails get delivered.

If your send “from” address is a free email address — such as an address ending @gmail.com — we’ll automatically convert your free address to an Ontraport domain to improve your email delivery, and all of the settings below will be pre-configured for you.

However, you can remove this message by modifying your DNS settings. If you are not familiar with how to do this we strongly recommend hiring a qualified web developer to complete this process. We encourage this because you can permanently lose all content, email service, etc. on that domain if other settings are inadvertently changed. The change will be final once you have hosted the necessary DNS records and our postmasters have confirmed everything.

It’s important to follow email delivery best practices before updating your DKIM and SPF records. If you don’t, it can negatively impact your ability to deliver emails to inboxes and cause other delivery issues. 

The steps outlined below are intended to be used only by qualified web developers or those who feel confident in their understanding of this process.

  • To get started make sure you have:
    1. A privately hosted email “from” address. It cannot be a free email address such as @gmail.com, @yahoo.com, @hotmail, etc.
    2. Access to your domain’s DNS records.
  • Log into the DNS manager of your domain registrar and add the following records:
    1. Record 1: DKIM
      1. Type: TXT
      2. Name: ontramail._domainkey
      3. Value: “v=DKIM1;k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDiHV+GFJUPAtmIh26KHbn5PZXEFm3XK2XjEs4HFOSDZthULWyGvI5CqfYmNm7LFTWC3v5m6CtbLeNgDu0RwTw+94TSryL4ZYC6PESaJCHurmpREZTh+UFlLliRip3reqrNfoYpkiWa6fgu9vbyZob+W3d+leBP/p0mmOXeJiOjKwIDAQAB;”
    2. Record 2: SPF
      1. Type: TXT
      2. Name: Blank or @ (the root domain)
      3. Value: “v=spf1 include:_spf-moon-ray.ontramail.com include:_spf-ontramail.ontramail.com ~all”
      4. If you are sending email from other services using this domain, you will need to add the mailing IPs of those other services in your SPF record as well. These can be added as new “ip4:” items in the value. In addition, add any other mailing domains that your mail might come from in an “include:example.com” item.
  • (Optional) If you’d like to enable DMARC forensics on the domain, you’re more than welcome to. It is important to first enable DMARC with a policy of “none” before you move on to a more strict policy of “quarantine” or “reject” after verifying that your mail is passing DMARC everywhere you’re sending mail (i.e. G-Suite, Ontraport, external support desk, webinar software, etc.).

    Here is a basic record you can add to get started with DMARC. If you use a third party DMARC service, they’ll give you their own record to host:

    1. Type: TXT
    2. Name: _dmarc
    3. Value: v=DMARC1; p=none; pct=100; rua=mailto:youremail@yourdomain.com; aspf=r; sp=none;

    NOTE: If you’re using a DMARC service, you may notice the reporting shows that SPF does not align. This doesn’t mean SPF is failing, but rather it is reporting that your mail from domain is not aligned with our return path domain of ontramail.com.

    The good news is that DKIM will still fully align and DMARC will pass as a result of the partial alignment.

  • Contact support to finalize the changes to your SPF/DKIM records.