Mapping and Personalizing Your Customer Journey
This free worksheet will give you the insight on everything you need to know.
Mapping and Personalizing Your Customer Journey
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"Using automation that takes care of our folks no matter where they are around the world … really allows us to create outstanding customer experiences." - Marie Forleo
What's Inside
  • How to assess your current marketing and sales processes so you can identify which parts of the customer lifecycle are already giving contacts a personalized experience

  • ​​​​​​​How to categorize your products then match them with segmented contacts so that loyal customers will receive different offers than entry-level contacts
  • Where different contacts should go down different paths in your marketing and sales funnels so that they get the most personalized experience possible
  • ​​​​​​​What to do with customers after they buy each of your different products so that they’re more likely to engage with your brand as lifelong, repeat customers
  • Where you should sprinkle human interactions into your sales process to strengthen your relationship with leads and customers
  • ​​​​​​​Which repetitive tasks can be replaced by automation in your sales process to free up time for more effective and efficient human interactions
Settling on a one-size-fits-all customer journey should be a last resort. If you're ready to create a personalized and dynamic customer journey, fill out the form above for access to this free guide.