Survey: The future of digital client communication

Section 2:

The current state of your client communications

5. What tools or platforms are you currently using to manage one-on-one client conversations?

(Select all that apply)

6. If you answered “Other” on the previous question, what other tools or platforms are you currently using to manage client conversations? Please include as much detail as possible.

Select...
Shared inbox platform (e.g., Help Scout, Front, Ontraport Inbox)
Webchat or live chat (e.g., Intercom, Drift, LiveChat)
SMS messaging platform
CRM with email capabilities
Social media DMs or social messaging platforms
Other
None of the above