Please note: Applicants should be based in Santa Barbara or planning to relocate to the Santa Barbara area.
We are looking for driven individuals to join our award winning Experience Team. This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Client Success Representatives are the face of Ontraport and serve as an important link between our Engineering team and user community. The Client Success Team responds to customer inquiries and provides user guidance through the software. We are looking for individuals with a positive attitude, problem solving skills, and excellent written and verbal communication skills. A successful candidate will be comfortable helping strangers, have a friendly demeanor and will be willing to go the extra mile. We are a technology company, so technical experience is a plus. However, all representatives go through our new hire training course before being exposed to customer issues so individuals of all levels of technical skill levels are encouraged to apply. We are proud to offer an intuitive software tool, so if you can smile and navigate a keyboard, then our team is waiting for you!
To best serve our clients, our Support hours are:
Monday - Thursday, 6:00 AM - Midnight
Friday, 6:00 AM - 9:00 PM
Saturday - Sunday, 9:00 AM - 9:00 PM
Evening, Weekend, and Holiday availability are essential.