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At Ontraport, we are focused on supporting entrepreneurs no matter where they are in their journey. When you’re part of Client Experience, serving and supporting entrepreneurs is at the center of all you do. We firmly believe that our success is intertwined with theirs, which means that we’ll sacrifice a sale today for a long-term relationship based on trust.
Our Client Experience team, including Sales, Customer Support and Client Success, guides our users to get the most out of their Ontraport accounts. The Salesteam acts as the first point of contact, providing entrepreneurs with all the information and support they need to make the decision to move their business to an all-in-one platform. The Client Success team provides top-notch personalized onboarding and done-for-you services, and the award-winning Customer Support team is always there to help our clients solve issues. If you’re committed to providing remarkable and empathetic service and support, you belong here.
Stay abreast of feature releases, product improvements, and service offerings in order to field customer questions.
Manage and motivate high-performing success teams to drive performance
Manage the day-to-day responsibilities and performance of the team
Develop roadmap for any changes required to drive operational efficiencies
Collaborate with team and prepare Weekly, Monthly and Quarterly business reviews
Identify process automation/improvement opportunities
You must have a passion for the sales
Have experience as a mentor and leader
4+ years of direct sales management
Experience in process optimization
Proven ability to make sound business decisions, including a track record of identifying gaps or business needs and developing solutions