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Ontraport Careers
Operations
Get Stuff Done. Empower Our Team to Do the Same.
Things move fast at Ontraport — which means we rely on our Operations unit to keep everything in motion.
Within the Operations unit, our Finance and Accounting team handles the books to keep the team ready to take on bigger and better projects, while our IT Team makes sure everyone has the hardware and the software they need to be productive. Our Talent Acquisition and Development team handles recruiting, administers our extensive benefits package, and promotes ongoing professional growth opportunities. Our Events and Facilities team, Compliance experts and Office Managers are ready to take on anything — and they serve as the glue holding everything together.
Available positions:
Project Manager (Lead - Senior)
Food and Beverage Assistant
Level 1 Service Desk
Network Administrator
Project Manager (Lead - Senior)
Overview
Project Management is a critical and valued role at Ontraport. Project Managers work closely with leadership to ensure our most valued resources (our staff) are contributing their talents to our most important projects. This is accomplished through carefully planning, thorough and complete project scopes, accurate time estimates, resource forecasting and problem solving. Additionally, this role will provide proactive and constant communication at every level to keep projects on track, keep stakeholders informed and related parties in the loop as we work together to reach our company goals.
DUTIES
Manage each stage of the project from discovery/planning to launch/completion.
Identify project scope and ensure stakeholder approval.
Manage time estimates, resources and priorities.
Identify change orders / scope creep and rework estimate keeping stakeholders informed.
Host project meetings including; Kick-offs, weekly staff meetings, milestone reviews, retrospectives etc.
Provide accurate and on-time reporting to project teams and stakeholders.
Identify potential roadblocks and provide solutions.
Document workflows and processes and keep up to date.
Identify ways to increase efficiency of the team
Additional Duties
Work with other Project Managers to improve PM processes, reporting and communication.
Participate as a member of the Operations Team communicating releases, upcoming needs etc.
Volunteer resources as available for other projects in order to meet company goals.
Constantly and proactively look for ways to improve processes to yield better results.
Participate in the Ontraport Think Tank of ideas for improving the business.
Requirements
3-5 Years as a Project Manager or PMP/PMI Certification.
Experience project managing software projects.
Experience using JIRA, Confluence and the Atlassian product suite.
Experienced workflow & process manager.
Leadership Skills: You will have to keep team members on track, resolve roadblocks.
Time Management: You will be working multiple projects at once with conflicting deadlines and demands.
Resources Planning: You will be expected make the most of the resources assigned to the project and ensure no downtime.
Analytical Skills: You will need to be able use the data available to make informed decisions and provide accurate reporting.
Diplomatic Communicator: You will be the liaison for your project team, communicating with key stakeholders, other teams and departments.
Physical Demands
Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing.
Food and Beverage Assistant
Overview
As the Food and Beverage Assistant at Ontraport, you will be responsible for managing the daily operations of Ontraport’s Cafe and Meal Program. You will order for, manage, and execute the culinary and beverage service supply needs of Ontraport’s employee population. You will also execute administrative duties for the meal program including budget tracking, order reporting and general operations such as supply inventory and ordering. Occasionally you will partner with the Workplace Experience Team for events and initiatives that may or may not be within your general job description scope. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and enjoyable experience for team members.
DUTIES
Manage the daily operations of the Food & Beverage Program.
Create menu and order all entrees for the meal program including breakfast, lunch, and snack.
Prepare meal ingredients as needed, including cutting/prepping all components of the salad bar, etc.
Stock all fridges/taking food and beverage inventory.
Manage and execute beverage production and service, including coffee preparation.
Ensure proper rotation and management of perishable and sensitive ingredients.
Set up and maintain a clean and organized working environment.
Ensure high standards for safety, cleanliness, variety, nutrition, creativity and presentation.
Assist as needed for special events.
Partner with the Workplace Experience Team to coordinate vendor management, kitchen repairs, and expand offerings to match employee preferences.
Ensure that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
Requirements
Valid California Food Handlers Card
Excellent food service skills and knowledge of basic food preparation techniques, safety and sanitation standards
Ability to work well with other team members and to follow directions from supervisors
Ability to create drinks to order
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests
Must be willing to work / accommodate early morning schedule
Exceptional organizational skills in a fast paced environment
Strong oral and written communication skills
Customer service mindset and self-motivation
Detail-oriented and the ability to multitask
Physical Demands
Ability to be on your feet, standing and walking, for an extended period of time
Ability to carry up to 50 pounds
Ability to bend, stoop and reach while maintaining the Cafe and performing various cleaning duties throughout the day
Ability to use hands to perform all tasks, including some light food preparation with basic kitchen utensils
Ability to be on your feet, standing and walking, for an extended period of time
Ability to carry up to 50 pounds
Ability to bend, stoop and reach while maintaining the Cafe and performing various cleaning duties throughout the day
Ability to use hands to perform all tasks, including some light food preparation with basic kitchen utensils
Level 1 Service Desk
Overview
The goal of the Technology Team is to ensure a seamless work environment for all Ontraport employees, while creating scalable and automated systems to support future needs. This will be accomplished through devices provisioning, management & support, as well as, network administration and documentation . In addition, this team will ensure business continuity, equipment inventory and supplies. As a Level 1 Service Desk, you will focus on employee equipment support, managing the help desk, troubleshooting issues and resolving hardware requests. In addition, you will execute devise deployments ensuring complete provisioning by role.
DUTIES
Respond to technical and facility-related requests
Create user accounts for internal programs as needed
Respond to technical related requests across our support channels
Troubleshoot and repair computer hardware, resolve connection and software/printer issues as reported
Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements and documentation of modifications and upgrades
Monitor and manage computer supplies and related equipment; order supplies and tools as necessary
Monitor and remove virus, spyware and other non-authorized software
Manage a Windows domain, including Hyper-V, user and server backups, file server, print server and more
Manage network topology and security, including firewall, VLANs, VPN access and more
Work with our Mac MDM to create tailored deployments for our employees
On campus configurations - hardware and desk set up
Requirements
1-3 years of technical experience. In addition, facilities and maintenance experience preferred.
Familiarity with networking technologies and terminology, including IP technology, DNS, DHCP, VLAN, LDAP, MSAD, Apple DEP and MDM.
Understanding of basic principles of computer configuration and operation, computer networking hardware, and computer troubleshooting.
Proactive with a hands-on working style.
Willingness to learn and adapt to new technology.
Ability to work collaboratively with team members.
Effectively communicate across all levels and departments, with technical experts and beginners alike.
Physical Demands
Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing.
Network Administrator
Overview
The goal of the Technology Team is to ensure a seamless work environment for all Ontraport employees, while creating scalable and automated systems to support future needs. This will be accomplished through devices provisioning, management & support, as well as, network administration and documentation . In addition, this team will ensure business continuity, equipment inventory and supplies. As a Network Administrator, you will focus on help desk ticket escalations, device management and network administration as well as process documentation and education. In addition, you will oversee operational continuity planning business disruptions and executing on that plan.
DUTIES
Spearhead training and deployment of new incorporated systems. New projects are not fully closed until there is documentation on how to maintain them.
Maintain of all written documentation, including system and user manuals, license agreements and documentation of modifications and upgrades.
Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
During natural disasters or other company disruptions (power outages, etc.) ensure that the company can (to the best extent possible) maintain all business operations and technologies.
Perform annual security meeting for team to keep end users informed on security best practices.
Provide forecasts of device, network, and software needs.
Manage inventory, ITAM and order supplies and tools as necessary.
Manage facility-related initiatives as related to IT
Requirements
3-5 years of technical support experience.
Familiarity with networking technologies and terminology, including IP technology, DNS, DHCP, VLAN, LDAP, MSAD, Apple DEP and MDM.
Understanding of basic principles of computer configuration and operation, computer networking hardware, and computer troubleshooting.
Proactive with a hands-on working style.
Willingness to learn and adapt to new technology.
Ability to work collaboratively with team members.
Effectively communicate across all levels and departments, with technical experts and beginners alike.
Physical Demands
Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing.
