Things move fast at Ontraport — which means we rely on our Operations unit to keep everything in motion.
Within the Operations unit, our Finance and Accounting team handles the books to keep the team ready to take on bigger and better projects, while our Business Ops team makes sure everyone has the hardware and the software they need to be productive - including an efficient workplace. Our People Operations team handles recruiting, administers our extensive benefits package, and promotes ongoing professional growth opportunities (they also get to plan all the fun). Last but not least, our Project Managers are ready to take on anything — and they serve as the glue holding everything together. As an internal customer service center, our Operations department creates an environment that enables each team member to focus entirely on achieving results.
Available positions:
Overview
As a Program Manager, your role will focus on executing full-cycle project management within your department or division, ensuring the success of key initiatives. You'll collaborate closely with leadership, guiding team members to contribute effectively and serving as a resource for training and communicating expectations. This role extends to overseeing the delivery of strategic programs and projects, working across departments and serving as a liaison with leadership on major initiatives. As a Lead-Senior Program Manager, you take on a more strategic, high-level position, potentially overseeing multiple programs and emphasizing coaching alongside project management for top-priority initiatives.
Lead project ceremonies, approvals, and kickoffs.
Obtain estimates, manage dependencies, and address roadblocks.
Monitor and control project progress.
Conduct project wrap-up and facilitate learning for future projects.
Develop and control deadlines, budgets, and activities.
Manage change, risk, and resources.
Take responsibility for personnel and vendors.
Assess program performance to maximize ROI.
Resolve higher-scope project issues.
Prepare reports for program directors.
Scope Management
Direct project development from start to finish.
Define scope, goals, and deliverables with stakeholders.
Manage scope changes and communicate impacts.
Ensure full scope completion and catalog unfinished components.
Organize projects based on priority between minimum viable product and additional features.
Allocate resources for projects and resolve conflicts.
Report on resource use and forecast project completion.
Document resource changes and their impact on projects.
Own the program for one of our business units.
Maintain relationships with executives.
Participate in strategic planning.
Coordinate with other program managers.
Coach and support project managers.
Provide leadership in resource planning and team direction.
Recognize and inform executives of exemplary project leads.
Address inefficiencies and facilitate communication.
Collaborate with other leaders to enhance team synergies.
Evaluate and lead project managers and staff.
Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing.
