Imagine that you broadcast a message to over 23,000 contacts yesterday. It was an incredible must-see offer for all your contacts, but when you looked at your email stats, only a third of them opened it and even fewer clicked your offer link. This leaves you with a dilemma: You know your contacts would be ecstatic about your offer if they saw it, but you can’t simply resend the email to your entire contact list — can you?
Resending an email can significantly improve your email marketing ROI but, if done improperly, it can also rack up unsubscribes and complaints.
By following these seven email resend best practices, you can avoid the risk of losing email subscribers while still getting the improved results you desire.
1. Don’t Resend to Everyone
Many marketers decide who to resend emails to based on email opens, but the reality is, email opens aren’t reliably trackable. For example, if a contact has images disabled in their email reader, the images won’t display and their open won’t register. This happens more than you might think: Estimates show that 20 to 40% of email delivery falls into this category. Pester those contacts with the same message over and over and there’s a decent chance they’ll opt out.
Instead, focus your resend campaign around people who didn’t click on your link within your email, and update the content and subject line to avoid repetitiveness. The combination of focusing on link clicks and adjusting your content not only gives you a more accurate measure of who is engaging with your emails, but it also reduces your chances of unsubscribes.
2. Be Picky About the Campaigns You Resend
Resending every single one of your email campaigns is not only inefficient for you, but Vision6 says it also “actually trains your subscribers to ignore them.” To save yourself time and spare your subscribers, try to select only your most important campaigns to resend and remember why you’re resending in the first place: to share your valuable offer with as many contacts as possible.
Here’s a good rule of thumb: If the email doesn’t offer subscribers tremendous value, don’t resend it.
3. Mix Up Your Email Copy and Design
Nothing says “spammy” like an exact duplicate email in your inbox. Each email in your campaign should include an updated subject line and fresh body content and layout to keep contacts from hitting the unsubscribe button.
When mixing up your copy, also remember this: Nobody likes being click-baited. Keep your subject lines relevant to your body copy, and keep your body copy short enough to read quickly. The Mail Guide recommends updating subject lines using words like “last chance” or “reminder” to acknowledge that they’ve received the offer before, but add on a sense of urgency.
To take it a step further, Inspired Global recommends also reformatting the email into a new template to “give it a fresh look.”
4. Test Frequency and Wait Times
According to Yes Lifecycle Marketing, “The frequency of your messages depends on your brand’s objectives, industry and competition,” so it’s important to research and experiment. For best results, The Mail Guide recommends looking through all of your previous email campaigns to “identify how much time it takes for people to open them,” and not resending within that period of time.
Once you figure out how long you want to wait between your initial delivery and your resend, you can set customized “Wait” periods in ONTRAPORT to ensure your emails go out exactly when you want them to.
5. Only Resend Once
While resending your message only once isn’t a rule, it’s the norm across various email marketing best practices lists. Inspired Global Marketing, Beacon, NinjaOutreach and many others all dive into their email resend best practices under the assumption that the message will only go out twice total — the original and the resend.
Why limit yourself to one resend? Chances are, if your subscribers don’t open it the first or second time, they aren’t interested in the offer and won’t go for it the third time.
6. Split Test Your Resends
Want to find out which types of copy work best for your audience? Split test your email resends with two different subject lines and compare the link clicks for each. After each test, you’ll gain a better understanding of what resonates with your audience, giving you the information you need to optimize your future campaigns for better results.
7. Know Your Data and Set Goals
When determining the success of your resend email campaign, it’s important to look at the right data. While open rate is a common number many marketers use to measure their campaign’s effectiveness, it’s simply not reliable. Instead, Klipfolio says to check on the following stats for your email resends:
- Click-through rate
- Number of subscribers versus unsubscribers
- Web traffic from emails or link clicks
According to SendLane, research has shown that resending emails can result in “a potential revenue increase of 30% and CTR increase of 42%.” Once you determine what data you’ll use to measure your campaigns, set goals to continuously work towards. Maybe you’ll want to start by working to achieve a 5% revenue increase and 10% CTR increase, then work your way up.
With these seven best practices in mind, you can map out your email resend campaign and set your marketing automation system to automatically deliver it.
An effective email resend campaign involves:
- Adjusting your subject line and body copy for each send
- Waiting a reasonable amount of time before resending the email
- Creating guidelines to remove contacts from your campaign when they achieve the desired goal (clicking on the link inside your message)
Here’s an idea of what your map will look like:
If you have an ONTRAPORT account, select the campaign in the Campaign Marketplace called “Re-Send Email to Non-Clickers” and fill in each step with your branded emails and customized wait times.