Manage every 1:1 conversation in one place to streamline your workflows and provide personal responses.
Consistent and connected customer interactions
Consistent and connected customer interactions
Manage two-way conversations through SMS and email in an omnichannel inbox that streamlines your workflow.
Give your team shared visibility and internal notes, ensuring a consistent experience for every customer.
View each customer’s history, purchases and past interactions directly from your inbox to provide more personalized and informed responses.
Automatically send follow-ups and set reminders to reduce manual work and boost team efficiency.
Sort and route incoming messages by topic, department or customer type, so each conversation reaches the right team.
Keep every customer conversation organized as you scale
Give your team a central workspace to manage every conversation efficiently.
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Reduce communication silos
Give your sales and support teams a single customer messaging platform they can use to manage all conversations, reducing scattered threads and keeping everyone aligned.
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Enhance customer experiences
Provide personalized, context-rich responses by viewing full customer history, including purchases and previous interactions, without leaving your inbox.
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Have fewer missed messages
Keep every customer inquiry visible and organized in one shared inbox, ensuring no message is missed — even if a team member is out of office or transitions roles.
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Track every customer interaction
Maintain clear visibility into each touchpoint across sales, support and beyond so your team can easily monitor engagement and make data-driven decisions.
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Improve response times
Route and assign messages instantly with automation so your sales and support teams can respond faster.
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Loop in relevant teammates
CC teammates and external contacts in Inbox conversations to keep everyone informed and ensure faster, more efficient communication.
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I LOVE the inbox feature so much. Basically most of my time is spent in there now replying to prospects, and soon onboarding new clients — as we do A LOT via SMS … It’s ALL about getting a conversation going!
An ever-growing list of channels
Ontraport’s multi-channel inbox already supports the two most popular communication channels — email and SMS — but that’s only the beginning. Inbox will soon be your one-stop-shop for delivering an omnichannel customer experience. You’ll be able to manage:
Take your customer interactions far beyond two-way messaging with Ontraport
Take your customer interactions far beyond two-way messaging with Ontraport
Email + SMS messaging
From 1:1 conversations to automated campaigns, Ontraport helps you reach your customers where it matters. Here’s how to make every message feel personal.
Sales + CRM
All inbound sales data from inbox conversations is captured in your CRM system, then can be used to trigger new automations, segment contacts and more.
Task automation
Integrate the human touch into your automated campaigns by notifying team members to make a phone call at just the right time.
Related resources
Related resources
Get step-by-step instructions for navigating Inbox, customizing your settings, starting new conversations and setting up automations.
Learn how to set up SMS messaging and get leads to opt in to your texts — so you can be sure you’re sending your messages to people who actually want to get them.
Find out why your shared inbox should live in the same platform that powers the rest of your business.
Features
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