No more jumping between tools — see every customer conversation (plus their full engagement history) in one place.
Respond faster with full context at your fingertips
Respond faster with full context at your fingertips
Bring all your SMS and email threads together onto one screen to streamline your workflow. Inbox automatically sends your reply through the same channel your customer used.
Your sales and support teams can share visibility into conversations and internal notes, speeding up high-quality responses.
View each customer’s purchases and past interactions directly from your inbox to provide more personalized and informed responses.
Reduce manual work by automating responses based on the content of incoming messages. Set up triggers to send quick replies, follow-ups or reminders so your team never misses an important next step.
Sort and route incoming messages by topic, department or customer type so each conversation reaches the right team.
CC teammates and external contacts in Inbox conversations to keep everyone informed and ensure faster, more efficient communication.
Keep every customer conversation organized as you scale
Give your team a central workspace to manage every conversation efficiently.
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Respond to new leads instantly
Automatically reply to inbound lead inquiries — even if a sales rep is out of office — so no opportunity gets stuck in a private inbox or text thread.
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Follow up on sales calls automatically
Send timely follow-ups after sales calls to keep momentum going and ensure no lead slips through the cracks.
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See lead activity for stronger sales conversations
View each lead’s past interactions, such as web page visits, directly from your inbox. With instant context about their interests, your team can personalize outreach and close more deals.
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Resolve billing issues without switching tools
Get immediate access to purchase history to resolve billing support requests without toggling between tools.
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Keep track of past support conversations
View notes from previous interactions so customers never have to repeat themselves. With full conversation history at your fingertips, your team can provide quick, personalized support.
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Direct support requests to the right team members
Automatically route support tickets based on issue type, ensuring customers reach the right expert on the first try. No more manual hand-offs or wasted time redirecting requests.
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Handle email marketing replies
Keep inbound replies from your email campaigns visible in a shared inbox, so your team can respond quickly.
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I LOVE the inbox feature so much. Basically most of my time is spent in there now replying to prospects, and soon onboarding new clients — as we do A LOT via SMS … It’s ALL about getting a conversation going!
An ever-growing list of channels
Ontraport’s multi-channel inbox already supports the two most popular communication channels — email and SMS — but that’s only the beginning. Inbox will soon be your one-stop-shop for delivering an omnichannel customer experience. You’ll be able to manage:
Coming soon
Coming soon
Coming soon
Coming soon
Coming soon
Take your customer interactions far beyond two-way messaging with Ontraport
Take your customer interactions far beyond two-way messaging with Ontraport
Email + SMS messaging
From 1:1 conversations to automated campaigns, Ontraport helps you reach your customers where it matters. Here’s how to make every message feel personal.
Sales + CRM
All inbound sales data from inbox conversations is captured in your CRM system, then can be used to trigger new automations, segment contacts and more.
Task automation
Integrate the human touch into your automated campaigns by notifying team members to make a phone call at just the right time.
Related resources
Related resources
Get step-by-step instructions for navigating Inbox, customizing your settings, starting new conversations and setting up automations.
Learn how to set up SMS messaging and get leads to opt in to your texts — so you can be sure you’re sending your messages to people who actually want to get them.
Find out why your shared inbox should live in the same platform that powers the rest of your business.
Features
© Ontraport 2024
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