Support at Ontraport isn’t an afterthought; it’s inherent to our mission: to support entrepreneurs in bringing their value to the world by removing the burden of technology.
What makes Ontraport’s support so good?
What makes Ontraport’s support so good?
Support is a top priority
Support is a top priority
Unlike companies that funnel more resources to sales and marketing, support at Ontraport is our second-largest team (after engineering) and a key focus of the business.
What makes Ontraport’s support so good?
What makes Ontraport’s support so good?
Support is a top priority
Support is a top priority
Unlike companies that funnel more resources to sales and marketing, support at Ontraport is our second-largest team (after engineering) and a key focus of the business.
A team that’s committed to your success
A team that’s committed to your success
We intentionally hire our support reps locally so they can collaborate and only hire people who are passionate about our mission to support small businesses.
Get your problems solved
Get your problems solved
You won’t get the run-around here. We’ve got super fast response times and our reps know their stuff, so you’ll get an answer, no matter what.
Get your problems solved
Get your problems solved
You won’t get the run-around here. We’ve got super fast response times and our reps know their stuff, so you’ll get an answer, no matter what.
Support options to fit your needs
Support options to fit your needs
With our platform, you'll have quick access to our stellar support team via chat, email and screen share for any questions you may have.
More than answers
More than answers
Our reps do more than solve the problem you came with. They strive to understand your broader goal and may offer an easier way to accomplish it or other insider tips.
More than answers
More than answers
Our reps do more than solve the problem you came with. They strive to understand your broader goal and may offer an easier way to accomplish it or other insider tips.
Industry-leading uptime
Industry-leading uptime
Ontraport stays running so your business can. We’ve invested significantly in ensuring a solid infrastructure and safeguards so you can rely on us.
A supportive community
A supportive community
You don’t know until you know. Join the incredible group of entrepreneurs from around the world who collaborate in our private Facebook group.
A supportive community
A supportive community
You don’t know until you know. Join the incredible group of entrepreneurs from around the world who collaborate in our private Facebook group.
Constant upgrades
Constant upgrades
Our developers release new versions twice a week, every week. That means more new features, and faster resolution for problems.
“Ontraport has changed my life and my business. I have never seen a support staff more dedicated to a software and they are always there to help. The Ontraport team goes above and beyond to get your problem resolved. I have been using Ontraport for over three years now, and I would never move to another software.”
— Erin McCloskey, Health Coach Institute
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Ontraport has changed my life and my business. I have never seen a support staff more dedicated to a software and they are always there to help. The Ontraport team goes above and beyond to get your problem resolved. I have been using Ontraport for over three years now, and I would never move to another software.
Erin McCloskey
Health Coach Institute
You can rely on us
You can rely on us
Tech issues come with the territory, no matter what tools you use. Choose the platform with the best support so you don’t have to worry about it.
Tired of waiting forever for an answer, getting the wrong answer or being shoved off to another tech team? Us too.
When something goes wrong or you’re stuck on how to do something, you want to reach someone fast. We’ve got you. Our response time is tops in the industry.
Find video tutorials on almost every feature, in-app tips and an extensive online support center for self-learning when you want it.
Migration + Setup
Migration + Setup
It’s easy to switch to Ontraport
When you start your free trial, you can access free strategy sessions with our experts to create a roadmap for reaching your goals with Ontraport.
When you’re ready to get set up, take advantage of our Getting Started videos or Done-with-you Setup and Training Package to get on the right track in no time.
Our highly rated support team is ready to answer your questions via chat, email and screen share. They’ll get you fast answers and even provide extra tips along the way.
Customers come to us when they’re ready to replace many tools with one, so we know the ins and outs of hundreds of tools and can guide you in the right direction.
Migration + Setup
Migration + Setup
It’s easy to switch to Ontraport
All new users get two free hours with a dedicated rep to help build your core funnels, show you around the app and answer any questions you might have.
We’ll work with you to plan what to move over, when, and how — and then we’ll tackle it in bite-sized pieces, starting with what’s most important for you.
Customers come to us when they’re ready to replace many tools with one, so we know the ins and outs of hundreds of tools and can guide you in the right direction.
Import all the data you have on your leads and customers, from their email addresses to their purchase history, tags, and more without limitations.
Email, Live Chat, Screen Share
Email, Live Chat, Screen Share
Get helpful support, fast
Chat, email, or screen share — choose whichever works for your timeframe, the complexity of your questions and your learning style.
Instant messaging with a rep isn’t offered by all platforms, but it’s essential for getting the quick answers you need as you’re working.
We uniquely offer screen share support so we can look at your screen together and solve your problems more efficiently.
Rather than juggling multiple clients via screen share and chat at once, our reps are dedicated to one channel at a time to give you undivided attention.
VIP Support
VIP Support
Dedicated support for bigger businesses
Ontraport has one of the industry’s most bullet-proof delivery infrastructures and can send hundreds of thousands of emails in minutes with extremely high inbox rates.
We’ve supported thousands of launches and know exactly what’s needed to make them successful so you can be confident you’ve got every box checked.
Don’t get stuck with tools that limit your ability to run sophisticated marketing; every part of Ontraport is customizable so you can do whatever you dream up.
You shouldn’t have to wait when you’ve got big money and a lot of customers on the line. Get direct access to top tech reps anytime you need it.
VIP Support
VIP Support
Dedicated support for bigger businesses
Ontraport has one of the industry’s most bullet-proof delivery infrastructures and can send hundreds of thousands of emails in minutes with extremely high inbox rates.
We’ve supported thousands of launches and know exactly what’s needed to make them successful so you can be confident you’ve got every box checked.
Don’t get stuck with tools that limit your ability to run sophisticated marketing; every part of Ontraport is customizable so you can do whatever you dream up.
You shouldn’t have to wait when you’ve got big money and a lot of customers on the line. Get direct access to top tech reps anytime you need it.
More ways to succeed with Ontraport
More ways to succeed with Ontraport
We’ve got resources galore to help you use and learn the app so you can reach your goals faster.
Save time by starting with professionally designed landing pages, emails and automated campaigns covering all the essentials. Easily tailor the assets for your needs.
Confidently dive in and learn the app by watching 150+ Ontraport training videos on marketing, sales, payments, membership and web apps.
Find instructional articles and resources for accomplishing the most common use cases in the app in our online Support Center, or view tips throughout the app.
Join our active group of over 10,000 users from around the world and ask anything you’d like, or simply poke around to see how other businesses similar to yours are using Ontraport. You’ll see our CEO in there a lot, too.
Related Features
Related Features
Looking for ongoing strategic guidance or implementation support? Hire an Ontraport Expert who specializes in what you need.
Don’t take our word for it; see what our customers have to say about our support team and our software.
With 99.9% average uptime, you can count on Ontraport being up and running. Check system status any time at trust.ontraport.com to confirm.
Features