Customer Support You Can Count On

Support at Ontraport isn’t an afterthought; it’s inherent to our mission: to support entrepreneurs in bringing their value to the world by removing the burden of technology.

Support is a top priority

Unlike companies that funnel more resources to sales and marketing, support at Ontraport is our second-largest team (after engineering) and a key focus of the business.

Ontraport Support agents are ready to help answer your questions

What makes Ontraport’s support so good?

Support is a top priority

Unlike companies that funnel more resources to sales and marketing, support at Ontraport is our second-largest team (after engineering) and a key focus of the business.

Writing an email to the Ontraport support team is easy

A team that’s committed to your success

We intentionally hire our support reps locally so they can collaborate and only hire people who are passionate about our mission to support small businesses.

Get your problems solved

You won’t get the run-around here. We’ve got super fast response times and our reps know their stuff, so you’ll get an answer, no matter what.

Get your problems solved

You won’t get the run-around here. We’ve got super fast response times and our reps know their stuff, so you’ll get an answer, no matter what.

Scheduling a 1-on-1 screenshare with an Ontraport support agent is easy

All support options for everyone

Unlike tools that only offer email support or restrict support to higher-tier plans, Ontraport offers live chat, email or screen share to all plan levels for free.

More than answers

Our reps do more than solve the problem you came with. They strive to understand your broader goal and may offer an easier way to accomplish it or other insider tips.

Use Ontraport's system status page to get a live readout of service statuses

Industry-leading uptime

Ontraport stays running so your business can. We’ve invested significantly in ensuring a solid infrastructure and safeguards so you can rely on us.

Free setup and migration

We have a team dedicated solely to ensuring new users are set up and confident in using the app, and they’re specially trained in migrating from other apps.

An Ontraport support agent answering email tickets

Free setup and migration

We have a team dedicated solely to ensuring new users are set up and confident in using the app, and they’re specially trained in migrating from other apps.

View notifications about updates directly in the Ontraport app

Constant upgrades

Our developers release new versions twice a week, every week. That means more new features, and faster resolution for problems.

A supportive community

You don’t know until you know. Join the incredible group of entrepreneurs from around the world who collaborate in our private Facebook group.

Collaborate with like-minded Ontraport users in the Ontraport User Community group on Facebook

A supportive community

You don’t know until you know. Join the incredible group of entrepreneurs from around the world who collaborate in our private Facebook group.

Ontraport user Erin McCloskey of Health Coach Institute

“Ontraport has changed my life and my business. I have never seen a support staff more dedicated to a software and they are always there to help. The Ontraport team goes above and beyond to get your problem resolved. I have been using Ontraport for over three years now, and I would never move to another software.”

— Erin McCloskey, Health Coach Institute

“

Ontraport has changed my life and my business. I have never seen a support staff more dedicated to a software and they are always there to help. The Ontraport team goes above and beyond to get your problem resolved. I have been using Ontraport for over three years now, and I would never move to another software.

Erin McCloskey

Health Coach Institute

You can rely on us

Don’t let tech hold you back

Tech issues come with the territory, no matter what tools you use. Choose the platform with the best support so you don’t have to worry about it.

A thought bubble of ghosts flying through the night

No more support nightmares

Tired of waiting forever for an answer, getting the wrong answer or being shoved off to another tech team? Us too.

Quick support when you need it

When something goes wrong or you’re stuck on how to do something, you want to reach someone fast. We’ve got you. Our response time is tops in the industry.

Icon representing asset templates in the Ontraport app

Tons of resources

Find video tutorials on almost every feature, in-app tips and an extensive online support center for self-learning when you want it.

Migration + Setup

It’s easy to switch to Ontraport

Free one-on-one setup

All new users get two free hours with a dedicated rep to help build your core funnels, show you around the app and answer any questions you might have.

A smooth transition

We’ll work with you to plan what to move over, when, and how — and then we’ll tackle it in bite-sized pieces, starting with what’s most important for you.

Migrate data from any tools

Customers come to us when they’re ready to replace many tools with one, so we know the ins and outs of hundreds of tools and can guide you in the right direction.

Keep all your data safe

Import all the data you have on your leads and customers, from their email addresses to their purchase history, tags, and more without limitations.

Learn more

An Ontraport support agent deep in thought

Migration + Setup

It’s easy to switch to Ontraport

Free one-on-one setup

All new users get two free hours with a dedicated rep to help build your core funnels, show you around the app and answer any questions you might have.

A smooth transition

We’ll work with you to plan what to move over, when, and how — and then we’ll tackle it in bite-sized pieces, starting with what’s most important for you.

Migrate data from any tools

Customers come to us when they’re ready to replace many tools with one, so we know the ins and outs of hundreds of tools and can guide you in the right direction.

Keep all your data safe

Import all the data you have on your leads and customers, from their email addresses to their purchase history, tags, and more without limitations.

Learn more

Scheduling a 1-on-1 screenshare with Ontraport Support is easy

Email, Live Chat, Screen Share

Get helpful support, fast

Get support your way

Chat, email, or screen share — choose whichever works for your timeframe, the complexity of your questions and your learning style.

Live chat for quick answers

Instant messaging with a rep isn’t offered by all platforms, but it’s essential for getting the quick answers you need as you’re working.

Screen share for clear conversations

We uniquely offer screen share support so we can look at your screen together and solve your problems more efficiently.

Reps focused on you

Rather than juggling multiple clients via screen share and chat at once, our reps are dedicated to one channel at a time to give you undivided attention.

Learn more

VIP Support

Dedicated support for bigger businesses

Built for high-volume email senders

Ontraport has one of the industry’s most bullet-proof delivery infrastructures and can send hundreds of thousands of emails in minutes with extremely high inbox rates.

Experts at product launch systems

We’ve supported thousands of launches and know exactly what’s needed to make them successful so you can be confident you’ve got every box checked.

Highly customizable platform for advanced marketing

Don’t get stuck with tools that limit your ability to run sophisticated marketing; every part of Ontraport is customizable so you can do whatever you dream up.

Get the specialized support you need

You shouldn’t have to wait when you’ve got big money and a lot of customers on the line. Get direct access to top tech reps anytime you need it.

Learn more

Ontraport support agents working with a VIP client

VIP Support

Dedicated support for bigger businesses

Built for high-volume email senders

Ontraport has one of the industry’s most bullet-proof delivery infrastructures and can send hundreds of thousands of emails in minutes with extremely high inbox rates.

Experts at product launch systems

We’ve supported thousands of launches and know exactly what’s needed to make them successful so you can be confident you’ve got every box checked.

Highly customizable platform for advanced marketing

Don’t get stuck with tools that limit your ability to run sophisticated marketing; every part of Ontraport is customizable so you can do whatever you dream up.

Get the specialized support you need

You shouldn’t have to wait when you’ve got big money and a lot of customers on the line. Get direct access to top tech reps anytime you need it.

Learn more

Screenshots of training resources provided by Ontraport

More ways to succeed with Ontraport

We’ve got resources galore to help you use and learn the app so you can reach your goals faster.

Templates for everything

Save time by starting with professionally designed landing pages, emails and automated campaigns covering all the essentials. Easily tailor the assets for your needs.

Ontraport Education

Confidently dive in and learn the app by watching videos covering both strategy and tactical advice, attending a training course, or watching training videos directly from our CEO.

Learn more

Support Center

Find instructional articles and resources for accomplishing the most common use cases in the app in our online Support Center, or view tips throughout the app.

Learn more

Facebook User Community

Join our active group of nearly 10,000 users from around the world and ask anything you’d like, or simply poke around to see how other businesses similar to yours are using Ontraport. You’ll see our CEO in there a lot, too.

Learn more

Related Features