Support at Ontraport isn’t an afterthought; it’s inherent to our mission: to support entrepreneurs in bringing their value to the world by removing the burden of technology.
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Our Solutions
Ontraport's solutions work together to give you everything you need to run your business in one centralized, easy-to-use platform.
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Find free content on the latest marketing strategies, using Ontraport in your business, and finding the right software.
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Browse a collection of articles on marketing automation, email marketing, CRM, membership sites and more.
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Implement proven marketing processes with our easy-to-follow worksheets and checklists.
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Download our best-practice guides, complete with data-driven insights and tactics to help you optimize your marketing.
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Using Ontraport in Your Business
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See if Ontraport is the right fit for you — compare the top marketing automation and CRM software on the market.
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Take a guided tour through the five phases of the customer lifecycle in a simulated business powered by Ontraport.
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What makes Ontraport’s support so good?
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Support is a top priority
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Unlike companies that funnel more resources to sales and marketing, support at Ontraport is our second-largest team (after engineering) and a key focus of the business.
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Support is a top priority
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Unlike companies that funnel more resources to sales and marketing, support at Ontraport is our second-largest team (after engineering) and a key focus of the business.
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A team that’s committed to your success
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We intentionally hire our support reps locally so they can collaborate and only hire people who are passionate about our mission to support small businesses.
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Get your problems solved
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You won’t get the run-around here. We’ve got super fast response times and our reps know their stuff, so you’ll get an answer, no matter what.
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All support options for everyone
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Unlike tools that only offer email support or restrict support to higher-tier plans, Ontraport offers live chat, email or screen share to all plan levels for free.
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More than answers
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Our reps do more than solve the problem you came with. They strive to understand your broader goal and may offer an easier way to accomplish it or other insider tips.
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More than answers
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Our reps do more than solve the problem you came with. They strive to understand your broader goal and may offer an easier way to accomplish it or other insider tips.
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Industry-leading uptime
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Ontraport stays running so your business can. We’ve invested significantly in ensuring a solid infrastructure and safeguards so you can rely on us.
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Free setup and migration
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We have a team dedicated solely to ensuring new users are set up and confident in using the app, and they’re specially trained in migrating from other apps.
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Free setup and migration
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We have a team dedicated solely to ensuring new users are set up and confident in using the app, and they’re specially trained in migrating from other apps.
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Constant upgrades
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Our developers release new versions twice a week, every week. That means more new features, and faster resolution for problems.
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A supportive community
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You don’t know until you know. Join the incredible group of entrepreneurs from around the world who collaborate in our private Facebook group.
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A supportive community
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You don’t know until you know. Join the incredible group of entrepreneurs from around the world who collaborate in our private Facebook group.
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“Ontraport has changed my life and my business. I have never seen a support staff more dedicated to a software and they are always there to help. The Ontraport team goes above and beyond to get your problem resolved. I have been using Ontraport for over three years now, and I would never move to another software.”
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— Erin McCloskey, Health Coach Institute
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You can rely on us
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Tech issues come with the territory, no matter what tools you use. Choose the platform with the best support so you don’t have to worry about it.
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Tired of waiting forever for an answer, getting the wrong answer or being shoved off to another tech team? Us too.
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When something goes wrong or you’re stuck on how to do something, you want to reach someone fast. We’ve got you. Our response time is tops in the industry.
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Find video tutorials on almost every feature, in-app tips and an extensive online support center for self-learning when you want it.
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Migration + Setup
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It’s easy to switch to Ontraport
All new users get two free hours with a dedicated rep to help build your core funnels, show you around the app and answer any questions you might have.
We’ll work with you to plan what to move over, when, and how — and then we’ll tackle it in bite-sized pieces, starting with what’s most important for you.
Customers come to us when they’re ready to replace many tools with one, so we know the ins and outs of hundreds of tools and can guide you in the right direction.
Import all the data you have on your leads and customers, from their email addresses to their purchase history, tags, and more without limitations.
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Migration + Setup
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It’s easy to switch to Ontraport
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All new users get two free hours with a dedicated rep to help build your core funnels, show you around the app and answer any questions you might have.
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We’ll work with you to plan what to move over, when, and how — and then we’ll tackle it in bite-sized pieces, starting with what’s most important for you.
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Customers come to us when they’re ready to replace many tools with one, so we know the ins and outs of hundreds of tools and can guide you in the right direction.
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Import all the data you have on your leads and customers, from their email addresses to their purchase history, tags, and more without limitations.
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Email, Live Chat, Screen Share
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Get helpful support, fast
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Chat, email, or screen share — choose whichever works for your timeframe, the complexity of your questions and your learning style.
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Instant messaging with a rep isn’t offered by all platforms, but it’s essential for getting the quick answers you need as you’re working.
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We uniquely offer screen share support so we can look at your screen together and solve your problems more efficiently.
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Rather than juggling multiple clients via screen share and chat at once, our reps are dedicated to one channel at a time to give you undivided attention.
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VIP Support
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Dedicated support for bigger businesses
Ontraport has one of the industry’s most bullet-proof delivery infrastructures and can send hundreds of thousands of emails in minutes with extremely high inbox rates.
We’ve supported thousands of launches and know exactly what’s needed to make them successful so you can be confident you’ve got every box checked.
Don’t get stuck with tools that limit your ability to run sophisticated marketing; every part of Ontraport is customizable so you can do whatever you dream up.
You shouldn’t have to wait when you’ve got big money and a lot of customers on the line. Get direct access to top tech reps anytime you need it.
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VIP Support
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Dedicated support for bigger businesses
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Ontraport has one of the industry’s most bullet-proof delivery infrastructures and can send hundreds of thousands of emails in minutes with extremely high inbox rates.
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We’ve supported thousands of launches and know exactly what’s needed to make them successful so you can be confident you’ve got every box checked.
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Available in all shapes and sizes, your forms can pop up and cover the whole page, float in the corner, or hover at the top or bottom as users scroll.
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You shouldn’t have to wait when you’ve got big money and a lot of customers on the line. Get direct access to top tech reps anytime you need it.
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More ways to succeed with Ontraport
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We’ve got resources galore to help you use and learn the app so you can reach your goals faster.
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Save time by starting with professionally designed landing pages, emails and automated campaigns covering all the essentials. Easily tailor the assets for your needs.
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Confidently dive in and learn the app by watching videos covering both strategy and tactical advice, attending a training course, or watching training videos directly from our CEO.
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Find instructional articles and resources for accomplishing the most common use cases in the app in our online Support Center, or view tips throughout the app.
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Join our active group of nearly 10,000 users from around the world and ask anything you’d like, or simply poke around to see how other businesses similar to yours are using Ontraport. You’ll see our CEO in there a lot, too.
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Looking for ongoing strategic guidance or implementation support? Hire an Ontraport expert who specializes in what you need.
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Don’t take our word for it; see what our customers have to say about our support team and our software.
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With 99.9% average uptime, you can count on Ontraport being up and running. Check system status any time at trust.ontraport.com to confirm.
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Turn your business on with Ontraport.
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