We’ve got your back

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Email, Live chat, Screen share

We’ve got your back 

With any software you use every day, you’re going to have questions. You’re going to make mistakes. And you’re going to need help sometimes. Choose a platform with a team that will be there for you.

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Email, Live chat, Screen share

We’ve got your back 

With any software you use every day, you’re going to have questions. You’re going to make mistakes. And you’re going to need help sometimes. Choose a platform with a team that will be there for you.

settings
settings
Start your free trial

A support team that’s actually helpful

We get it. A lot of support teams give you the run-around. We won’t.

All support options for everyone

Unlike tools that only offer email support or restrict support to higher-tier plans, Ontraport offers live chat, email or screen share to all plan levels for free.

A support team that’s actually helpful

We get it. A lot of support teams give you the run-around. We won’t.

All support options for everyone

Unlike tools that only offer email support or restrict support to higher-tier plans, Ontraport offers live chat, email or screen share to all plan levels for free.

Live chat for quick answers

Instant messaging with a rep isn’t offered by all platforms, but it’s essential for getting the quick answers you need as you’re working.

Screen share for clear conversations

We uniquely offer screen share support so we can look at your screen together and solve your problems more efficiently.

Screen share for clear conversations

We uniquely offer screen share support so we can look at your screen together and solve your problems more efficiently.

Reps focused on you

Rather than juggling multiple clients via screen share and chat at once, our reps are dedicated to one channel to give you more attention.

More than answers

Our reps do more than solve the problem you come with. They understand your broader goal and may offer an easier way to accomplish it or other insider tips.

More than answers

Our reps do more than solve the problem you come with. They understand your broader goal and may offer an easier way to accomplish it or other insider tips.

Super fast response times

When something goes wrong or you’re stuck on how to do something, you want to reach someone quickly. We’ve got you. Our response time is tops in the industry.

Get help when you need it, how you need it

You don’t have to do this alone

You started your business because you’re good at what you do, not because you wanted to deal with software all day. Let us take care of the tech for you.

Get support your way

Chat, email, or screen share — choose whichever works for your timeframe, the complexity of your questions and your learning style.

Our reps know their stuff

Count on the fact that our support team is going to help you. They get extensive training and will never leave you hanging.

"The most important thing about Ontraport that I have not found in any other software in 10 years is their support and communication. Any time you need someone, they’re there. They help you, they get back to you without asking, and they address your concerns." 

— John Gallagher, Learning Herbs

Learning Herbs

3 ways to get support

chat

Chat
For quick questions as you work, chat us for a near-immediate response during our open hours, even on weekends.

email

Email
For questions that aren’t roadblocking your work, send an email so you can keep moving without distraction.

screen_share

Screenshare

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For more complex issues that are tough to describe on chat or email, book a convenient time to screen share with us.

We’re available every day to help you out

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Monday – Thursday, 6 A.M. – 12 A.M.

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Friday, 6 A.M.  – 9 P.M.

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Saturday & Sunday, 9 A.M. – 9 P.M.

More ways we support you

Migration + Setup

Switching to Ontraport is easy. We’ll help you import your data from other systems and get you set up for free.

VIP Support

Enterprise businesses get direct access to advanced support reps, dedicated support for launches, and more.

Certified Experts

Choose from hundreds of certified experts to support you with strategic guidance, advanced developer work, or system setup.

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Related Resources

Online Support Center

Browse through our support center for how-to articles by feature. 

Ontraport Training

Take your Ontraport skills to the next level with these online training courses and resources. 

Facebook User Community

Join the active community of Ontraport clients across the globe to share and learn tips from each other. 

Ready for a support team that cares?

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Or get a demo arrow_forward

"What makes Ontraport special is the availability, quality and speed of their online support. So many times I have been executing a crucial campaign and been able to reach out for instant support via chat. It makes a huge difference! Ontraport understands that providing real support, from real people, in real time adds so much more real value."

— Jonathan E. Doyle, JonathanDoyle.com

Ready for a support team that cares?

settings
settings
Start your free trial
Or get a demo arrow_forward

"What makes Ontraport special is the availability, quality and speed of their online support. So many times I have been executing a crucial campaign and been able to reach out for instant support via chat. It makes a huge difference! Ontraport understands that providing real support, from real people, in real time adds so much more real value."

— Jonathan E. Doyle, JonathanDoyle.com

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