Email, Live Chat, Screen Share

We’ve got your back 

With any software you use every day, you’re going to have questions. You’re going to make mistakes. And you’re going to need help sometimes. Choose a platform with a team that will be there for you.

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Star reviews: 4.5 stars on G2Crowd, 5 stars on Google, 4.5 stars on Trustpilot, 4 stars on Capterra, G2 Crowd Leader in CRM Award Winner. Star reviews: 4.5 stars on G2Crowd, 5 stars on Google, 4.5 stars on Trustpilot, 4 stars on Capterra, G2 Crowd Leader in CRM Award Winner.
A screenshot of campaign automation in the Ontraport app and a group of Ontraport employees A screenshot of campaign automation in the Ontraport app and a group of Ontraport employees
Email, Live Chat, Screen Share

We’ve got your back 

With any software you use every day, you’re going to have questions. You’re going to make mistakes. And you’re going to need help sometimes. Choose a platform with a team that will be there for you.

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Book your discovery call
Star reviews: 4.5 stars on G2Crowd, 5 stars on Google, 4.5 stars on Trustpilot, 4 stars on Capterra, G2 Crowd Leader in CRM Award Winner. Star reviews: 4.5 stars on G2Crowd, 5 stars on Google, 4.5 stars on Trustpilot, 4 stars on Capterra, G2 Crowd Leader in CRM Award Winner.
A screenshot of campaign automation in the Ontraport app and a group of Ontraport employees A screenshot of campaign automation in the Ontraport app and a group of Ontraport employees
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14 days free. No commitment.
Fuel your business growth with Ontraport

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Why is it better?

A support team that’s actually helpful

We get it. A lot of support teams give you the run-around. We won’t.

Flexible support options to fit your needs

With our platform, you'll have quick access to our stellar support team via chat, email and screen share for any questions you may have.

A screenshot of an Ontraport support agent assisting an Ontraport user A screenshot of an Ontraport support agent assisting an Ontraport user
Why is it better?

A support team that’s actually helpful

We get it. A lot of support teams give you the run-around. We won’t.

A screenshot of an Ontraport support agent assisting an Ontraport user A screenshot of an Ontraport support agent assisting an Ontraport user

Flexible support options to fit your needs

With our platform, you'll have quick access to our stellar support team via chat, email and screen share for any questions you may have.

A screenshot of a live chat with Ontraport support A screenshot of a live chat with Ontraport support

Live chat for quick answers

Instant messaging with a rep isn’t offered by all platforms, but it’s essential for getting the quick answers you need as you’re working.

Ontraport Unique Feature

Screen share for clear conversations

We uniquely offer screen share support so we can look at your screen together and solve your problems more efficiently.

A screenshot of video chat with Ontraport support A screenshot of video chat with Ontraport support
A screenshot of video chat with Ontraport support A screenshot of video chat with Ontraport support
Ontraport Unique Feature

Screen share for clear conversations

We uniquely offer screen share support so we can look at your screen together and solve your problems more efficiently.

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Reps focused on you

Rather than juggling multiple clients via screen share and chat at once, our reps are dedicated to one channel to give you more attention.

More than answers

Our reps do more than solve the problem you come with. They understand your broader goal and may offer an easier way to accomplish it or other insider tips.

A picture of an Ontraport support agent deep in troubleshooting A picture of an Ontraport support agent deep in troubleshooting
A picture of an Ontraport support agent deep in troubleshooting A picture of an Ontraport support agent deep in troubleshooting

More than answers

Our reps do more than solve the problem you come with. They understand your broader goal and may offer an easier way to accomplish it or other insider tips.

Ontraport Support agents answering user questions with ease Ontraport Support agents answering user questions with ease

Super fast response times

When something goes wrong or you’re stuck on how to do something, you want to reach someone quickly. We’ve got you. Our response time is tops in the industry.

Problems solved

Get help when you need it, how you need it

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You don’t have to do this alone

You started your business because you’re good at what you do, not because you wanted to deal with software all day. Let us take care of the tech for you.

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Get support your way

Chat, email, or screen share — choose whichever works for your timeframe, the complexity of your questions and your learning style.

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Our reps know their stuff

Count on the fact that our support team is going to help you. They get extensive training and will never leave you hanging.

Ontraport user, Rob Malicki of The Global Society Ontraport user, Rob Malicki of The Global Society
“The most important thing about Ontraport that I have not found in any other software in 10 years is their support and communication. Any time you need someone, they’re there. They help you, they get back to you without asking, and they address your concerns.”
— John Gallagher, Learning Herbs
The most important thing about Ontraport that I have not found in any other software in 10 years is their support and communication. Any time you need someone, they’re there. They help you, they get back to you without asking, and they address your concerns.
Ontraport user, Rob Malicki of The Global Society Ontraport user, Rob Malicki of The Global Society
John Gallagher
Learning Herbs

3 ways to get support

chat

Chat
For quick questions as you work, chat us for a near-immediate response during our open hours, even on weekends.

email

Email
For questions that aren’t roadblocking your work, send an email so you can keep moving without distraction.

Ontraport Unique Feature
screen_share

Screen share

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For more complex issues that are tough to describe on chat or email, book a convenient time to screen share with us.

We’re available every day to help you out

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Monday – Friday, 6 A.M. – 8 P.M.

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Saturday, 9 A.M. – 3 P.M. (Email support only)

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Sunday, 11:30 A.M. – 8 P.M.

*Live support is closed on Thursdays from 1:30 P.M. - 2:30 P.M.

A picture of Ontraport Support agents, ready to answer your questions! A picture of Ontraport Support agents, ready to answer your questions!
Related Features

More ways we support you

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Migration + Setup

Switching to Ontraport is easy. Access helpful resources like our Getting Started video course and personalized setup package to start reaching your business goals with Ontraport in no time.

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VIP Support

Enterprise businesses get direct access to advanced support reps, dedicated support for launches, and more.

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Certified Experts

Choose from hundreds of certified experts to support you with strategic guidance, advanced developer work, or system setup.

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Related Resources

Online Support Center

Browse through our support center for how-to articles by feature. 

Ontraport training

Take your Ontraport skills to the next level with these online training courses and resources. 

Facebook User Community

Join the active community of Ontraport clients across the globe to share and learn tips from each other. 

Ready for a support team that cares?

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Book your discovery call

"What makes Ontraport special is the availability, quality and speed of their online support. So many times I have been executing a crucial campaign and been able to reach out for instant support via chat. It makes a huge difference! Ontraport understands that providing real support, from real people, in real time adds so much more real value."

— Jonathan E. Doyle, JonathanDoyle.com

Ready for a support team that cares?

settings
arrow_forward
Book your discovery call

"What makes Ontraport special is the availability, quality and speed of their online support. So many times I have been executing a crucial campaign and been able to reach out for instant support via chat. It makes a huge difference! Ontraport understands that providing real support, from real people, in real time adds so much more real value."

— Jonathan E. Doyle, JonathanDoyle.com

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