Have all your customer conversations — via email, SMS and soon more — in one omnichannel inbox. It’s easy to track, reply and resolve inquiries quickly without juggling multiple tools.
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Free up your team’s time to deliver high-touch support and faster resolutions with automations for follow-up messages, ticket routing and reminders.
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Track response times, customer satisfaction scores and more with built-in reporting. Identify trends and optimize your team’s processes for better customer satisfaction outcomes as you grow.
I LOVE the inbox feature
I LOVE the inbox feature
“I LOVE the inbox feature so much. Basically most of my time is spent in there now replying to prospects, and soon onboarding new clients — as we do A LOT via SMS … It’s ALL about getting a conversation going!”
Bring every customer’s details into view
Access purchase history, previous conversations and important notes all on the same screen, so your team always has the context needed to respond quickly and accurately.
Bring every customer’s details into view
Access purchase history, previous conversations and important notes all on the same screen, so your team always has the context needed to respond quickly and accurately.
Collaborate effortlessly with shared conversations
Assign inquiries, leave notes for teammates and track progress in real time. Your team can tackle complex issues together for faster resolutions and a smoother workflow.
Automate smart routing and escalations
Automatically direct inquiries to the right team or individual, ensuring urgent messages are prioritized and handled without delay.
Scale your support channels with ease
Start with email and SMS conversations today, knowing you can seamlessly add web chat, WhatsApp and other channels as they become available — all within the same streamlined inbox.
Gather feedback and improve your process
Automatically request feedback after resolving conversations and keep all responses centralized. Use this data to refine your support strategy and boost customer satisfaction.
Gather feedback and improve your process
Automatically request feedback after resolving conversations and keep all responses centralized. Use this data to refine your support strategy and boost customer satisfaction.
You know better than anyone that delivering fast, consistent support can make or break the customer experience. Every interaction counts — whether it’s solving a technical issue, answering service-related questions, or helping someone navigate their next steps.
But when your team is juggling conversations across different platforms and tools, it’s hard to keep things organized, ensure no message is missed and provide the personalized service your customers expect.
With Ontraport, you can centralize all your customer conversations in one shared inbox so your team has full context and clear visibility into every inquiry. No more switching between apps or piecing together scattered information — just streamlined, efficient communication.
Plus, our automation features help your team get ahead of the game. Automatically route inquiries to the right team members, send follow-ups without lifting a finger and use data-driven insights to see where you can improve. You’ll be able to keep response times fast, even as your volume grows.
Ontraport was built to help support teams like yours deliver outstanding service, simplify workflows and keep customers coming back. Let's jump on a call to explore how we can support your team in creating the kind of customer experiences that build loyalty and trust.
Sincerely,
Sincerely,
Frequently Asked Questions
Frequently Asked Questions
The support software you choose can make or break your team’s efficiency and customer experience. While many tools only cover one channel — like email or chat — Ontraport’s multi-channel Inbox brings all your communication into one platform. This means fewer missed messages, streamlined workflows and faster resolutions for happier customers.
Whether you have a large, multi-layered support team or a small but mighty one, Ontraport’s flexible plans and user seats are designed to scale with you. Customize each user’s role and permissions to ensure everyone has access to what they need, and keep sensitive information secure.
Yes! Consolidating your tech stack into Ontraport’s all-in-one platform will allow you to:
- Eliminate integration headaches
- Get a complete view of every customer’s history across all channels
- Automate repetitive tasks like ticket routing and follow-ups
- Save time and money by reducing the number of tools your team has to juggle
Ontraport’s customer service automation software helps your team respond faster and more consistently. You can set up workflows to automatically route inquiries based on customer data, send follow-up messages without delay, and even notify team members about priority tickets that need attention. It’s all about giving your team the tools they need to provide top-notch support quickly.
To start, it’s free for 14 days. Then if you decide Ontraport is right for you, you can create a plan that fits your support team’s needs. Your plan is month-to-month with no long-term contracts required, and you can cancel any time.
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