The best CRM for retail and ecommerce businesses

Ontraport’s all-in-one retail and ecommerce software is ideal for these business types:

These retail and ecommerce businesses thrive with Ontraport

Ontraport is highly recommended

⭐⭐⭐⭐⭐ “Ontraport is literally everything you can think of. We've taken the things we;ve needed in a CRM, Marketing, Automation, Deal Leads, Blogs, and Multiple Website creation and made it into an overall business platform. We would be paying 832x the amount anywhere else.... eeehhh hmmm... forcesales.com. Nevertheless, the team is absolutely amazing and I'm well known within their corporate office because I use the hell out of their live chat :) I look forward to continue to build on their platform, especially as they continue to innovate past everyone else in the field.”

I highly recommend

⭐⭐⭐⭐⭐ “The application is very intuitive, easy to use and the support team is incredible. I highly recommend.”

Now we use Ontraport, and it all just works

“We used to use four different systems to run our online business and we had to constantly check and fix things. Now we use Ontraport, and it all just works. Our customers can click, make a purchase, and get their product every time. Getting paid and serving our customers is critical, and we are happy to entrust it to Ontraport.”

Ray Harrington
Medify, G2 Review

Leandro Sehnem Bortolotto
Dropsmith, Trustpilot Review

Jason Hilkey
Happily Family

Start the path to scaling today with Ontraport

Start free trial

These retail and ecommerce businesses thrive with Ontraport

Ontraport is highly recommended

Ray Harrington
Medify, G2 Review

I highly recommend

⭐⭐⭐⭐⭐ “The application is very intuitive, easy to use and the support team is incredible. I highly recommend.”

Leandro Sehnem Bortolotto
Dropsmith, Trustpilot Review

Now we use Ontraport, and it all just works

Jason Hilkey
Happily Family

Start the path to scaling today with Ontraport

Start free trial

Why use Ontraport?

error

The problem

Running your retail and ecommerce business with other platforms

You’ll need to:

String together an assortment of tools to market your business

Manage all your transactions, follow-ups and other customer management needs separately

Hire a developer to set up and maintain your portal and all its required integrations with custom coding

emoji_objects

The solution

Running your retail and ecommerce business with Ontraport

You’ll have:

A marketing automation system that powers your entire customer lifecycle with no integrations

One central hub for all your customer management needs

Prebuilt assets and a visual drag-and-drop interface so you can create a portal intuitively without hiring a developer

Marketing automation

Attract more shoppers on autopilot

Stand out from your competitors with highly personalized marketing

Get more leads from your website

Create a standout website using professionally designed ecommerce and retail website templates, and add native forms to capture new lead information that you can use to follow up.

Send automated email and SMS campaigns

Stay in touch with your leads and existing shoppers with a newsletter, special offers and more — all timed to perfection and targeted based on each person’s interests.

Get reviews and referrals

Boost your referrals by automatically sending ‘leave a review’ or ‘refer a friend’ messages to happy customers right after you complete your service.

The engine under the hood

“In running a business and growing a business, the most important stuff is the stuff Ontraport is running — the money processing, your lists, everything. That's your gold, that's the stuff that can run, that's the engine under the hood. You better have something you trust, something that works, and something that has good support. Otherwise you're going to be backpedaling, spending more money and time and tearing your hair out.”

John Gallagher

Learning Herbs

Sales automation + CRM

Let Ontraport take the repetitive parts of customer management off your plate

Ontraport is like a 24/7 assistant, taking care of business so you can focus on growing your sales and spend more time being hands-on with your customers.

Screenshot of the Calendar feature in Ontraport overlayed on top of people sitting at a table smiling.

Keep track of customers in one place

No more forgetting to reply to an email or using spreadsheets to manage inventory and sales. With Ontraport, you can automate and keep track of all the back-and-forth with clients — all in one place.

An image of Task inside of the Ontraport app overlayed on top of 2 people sitting down looking at a tablet.

Manage private consultations and appointments on autopilot

Spend more time meeting with customers, and less time coordinating your appointments. Let clients book online, and sync your calendar with email and text automation to send reminders and follow-up like clockwork. You’ll reduce no-shows and keep your calendar booked.

An image of a message element from an Automation in the Ontraport app

Centralize payments from all your services

Juggling payments from online vs. in-person sales can get complicated. With Ontraport, you can take payments the way that works best for you: online or offline, invoices or online forms, or a mix. All transactions will be easily accessible and organized for good record-keeping.

John uses Ontraport to automate his entire customer purchase experience

“When you have a customer service person, you don’t realize how complicated things can get — there are a lot of steps, for instance, when someone wants to buy something or refund something. With Ontraport, you can automate the whole customer purchase experience. You can charge them, give them access to something, send them an email now and three more a week later, and you can tag them based on what they bought — all with the click of a button.”

John Gallagher

Learning Herbs

CMS

Engage customers for the long-run

Keep the relationships you’ve built strong by offering loyalty rewards, subscriptions and a convenient portal. With Ontraport’s CMS, it’s easy to set up — no need for integrations or coding.

Screenshot of an automation map in the Ontraport app

Offer a convenient portal

Make it easy for customers to book a consultation or appointment, view their purchase history, update their contact and payment info and more with a secure portal on your website. Use our prebuilt portal features to launch easily.

Example of a landing page built in the Ontraport app

Run a loyalty rewards program

Keep customers coming back by offering perks and discounts after a certain amount of visits or services. Automatically track points and deliver the rewards.

Examples of feedback forms created in the Ontraport app

Offer membership subscriptions

Whether it’s monthly beauty products, dry cleaning services, unlimited monthly deliveries or a weekly floral arrangement, you can manage and charge for subscriptions on autopilot in Ontraport.

What makes Ontraport different?

Ontraport is built to move you past the startup stage

Manage everything in one place

Ontraport manages all your retail and ecommerce needs, from marketing, to customer management, to your customer portal and beyond.

A team that has your back

We’ll work with you to make a plan for your success with Ontraport, and we’re available 7 days a week for anything you need.

A platform that grows with you

No matter how big you grow, Ontraport has the features and infrastructure you’ll need. You won’t have to switch again.

Customize without code

With Ontraport, you have the flexibility to customize everything to your business model — without needing to become a tech expert or hire a developer.

Frequently asked questions

Is Ontraport for my type of retail and ecommerce business?

All types of retail and ecommerce businesses thrive with Ontraport. In fact, it’s a top choice for local retail and services, health and wellness products and more.

Click here to learn more about what Ontraport can do for your specific business type.

I’ve been in retail and ecommerce for a long time — Is Ontraport for scaling?

Ontraport is the best CRM for retail and ecommerce businesses that are ready to scale to the next level. Whether your growth has stagnated or you’re simply ready to push the gas, Ontraport will get you systemized and scaled in no time. You can start with our done-for-you systems or build anything you can dream up with our highly customizable platform.

I’m just starting out my retail and ecommerce business — Is it too soon for me to use Ontraport?

If you’re new to the retail and ecommerce industry, Ontraport is the perfect way to get up and running quickly. Our prebuilt marketing, membership and business systems make it easy to get started without hiring an expert. Ontraport will be there as you grow and continue to evolve your business — you won’t have to migrate to other tools or add on integrations.

What if I’m already using other software for retail and ecommerce businesses?

Most retail and ecommerce businesses use some other software for retail management before they upgrade to Ontraport. It’s a common tale: You start with one tool and, over time, keep adding more and more until you realize you need an all-in-one system that can handle your growth.

Ontraport integrates with almost everything, so you’ll be able to run Ontraport alongside your existing systems for as long as you need.

What kind of features should I be looking for in retail and ecommerce software?

When shopping for retail and ecommerce software, you’ll want to take your entire business into account — not just the marketing, just the sales or just the customer management side of things.

Whether you choose Ontraport or not, we recommend making sure your CRM and email marketing software includes the following features, at the very least:

A website or landing page builder to share your business with the world online
A retail scheduling software for managing private appointments and consultations
A system for capturing leads and sending marketing emails
A contact management system to keep track of clients and prospects
A payment processing tool to collect orders and charge credit cards
A membership site component to launch a members-only community

As your business grows, you’ll probably need more sophisticated tools than standalone email marketing or website software. With everything running in Ontraport, you’ll have all you need now and in the future — all under one roof so you won’t have to switch platforms as your business scales.

How much does Ontraport cost?

To start, it’s free for 14 days. If you decide Ontraport is right for you, you can create a plan that fits your retail and ecommerce business’s needs. Your plan is month-to-month with no long-term contracts required, and you can cancel any time.

From the founder

Hey there,

I know that growing a business is tough.

In fact, I started Ontraport when I was deep in the struggle with one of my early startups. I knew I needed software to systemize and scale my operations. But at the time, I only had two choices: expensive, complicated software suites meant for corporations or one-trick-pony apps that only did part of the job.

There was nothing just right for small and medium-sized businesses.

Nearly 20 years later, Ontraport has filled that gap, having supported thousands of businesses in scaling beyond their wildest dreams.

Sure, there are plenty of other business platforms out there. But Ontraport is the only one with the right combination of advanced features and ease of use.

And we’re more than just a software tool. We’re a team of people who actually care about your success. We know you didn’t get into business to deal with software all day, but instead to share your passion. We’re here to make that happen.

I hope you’ll give Ontraport a try and let me know what you think. Sign up for a free trial here.

Landon Ray
Founder and CEO

Terms & Conditions | Privacy Policy

playlist_add_check

PCI DSS, Level 1

security

Privacy Shield Certified