- Fashion + apparel
- Restaurants + food retail
- Big-box + department stores
- Home + furniture retail
- Beauty + personal care chains
- Automotive retail
- Health + wellness retail
- Sporting goods + outdoor retail
- Luxury + specialty goods
- Subscription-based ecommerce
- Consumer electronics
- Grocery + pharmacy retailers
- Direct-to-consumer brands
Ontraport’s unified retail and ecommerce platform is ideal for these business types:
Ontraport’s unified retail and ecommerce platform is ideal for these business types:
- Fashion + apparel
- Restaurants + food retail
- Big-box + department stores
- Home + furniture retail
- Beauty + personal care chains
- Automotive retail
- Health + wellness retail
- Sporting goods + outdoor retail
- Luxury + specialty goods
- Subscription-based ecommerce
- Consumer electronics
- Grocery + pharmacy retailers
- Direct-to-consumer brands
Why use Ontraport?
Why use Ontraport?
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The problem
Your team will face:
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Managing disconnected tools to market your products, track customer interactions and drive repeat business
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Handling customer transactions, follow-ups and post-purchase engagement across separate systems
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Relying on developers to build and maintain a customer portal and integrate it with your ecommerce tools
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The solution
Your team will gain:
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A fully integrated marketing automation and CRM system to nurture leads, convert customers, and drive repeat business
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One central hub for all your relationships, order history and engagement
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Prebuilt tools and a visual drag-and-drop builder to create and update your portal intuitively without hiring a developer
Attract more shoppers on autopilot
Stand out from your competitors with highly personalized marketing
Create a professional, branded website tailored to your needs and capture new leads with built-in forms.
Keep your leads and existing shoppers engaged with a newsletter, special offers and more — all automated and targeted based on their unique interests.
Boost your referrals by automatically sending ‘leave a review’ or ‘refer a friend’ messages to happy customers right after purchases.
The engine under the hood
In running a business and growing a business, the most important stuff is the stuff Ontraport is running — the money processing, your lists, everything. That's your gold, that's the stuff that can run, that's the engine under the hood. You better have something you trust, something that works, and something that has good support. Otherwise you're going to be backpedaling, spending more money and time and tearing your hair out.
John Gallagher
Learning Herbs
Connect your shopping cart and manage payments effortlessly
Ontraport gives your team the flexibility to integrate with your preferred shopping cart while seamlessly handling payments, subscriptions and customer follow-ups — all from one unified system.
Sync transactions from your shopping cart to Ontraport
Easily integrate with your preferred shopping cart and ensure every purchase, subscription and customer interaction flows directly into your CRM for automated follow-ups and reporting.
Automate payments and subscription management
Manage recurring payments, free trials and installment plans with ease. Set up automated payment retries and expiration reminders to recover lost revenue.
Increase revenue with upsells and order bumps
Boost average order value by offering one-click upsells and add-ons during checkout. Easily test different offers to maximize conversions and profitability.
This retail business uses Ontraport to automate their entire customer purchase experience
When you have a customer service person, you don’t realize how complicated things can get — there are a lot of steps, for instance, when someone wants to buy something or refund something. With Ontraport, you can automate the whole customer purchase experience. You can charge them, give them access to something, send them an email now and three more a week later, and you can tag them based on what they bought — all with the click of a button.
John Gallagher
Learning Herbs
Engage customers for the long-run
With Ontraport, your team can create personalized customer experiences, manage loyalty programs, and provide self-service access — all without extra integrations or coding.
Create a self-service customer portal
Enable your customers to book consultations or appointments, view their purchase history, update their contact and payment info and more with a secure portal on your website. Use our prebuilt portal features to launch easily.
Run a loyalty rewards program
Keep customers coming back by offering perks and discounts after a certain amount of visits or purchases. Automatically track points and deliver the rewards.
Deliver VIP experiences and special offers
Give loyal customers access to gated content, early product launches, and exclusive discounts through a secure portal. Manage tiered memberships, track engagement, and automate personalized offers to keep customers coming back.
What makes Ontraport different?
What makes Ontraport different?
Ontraport is built for growing retail and ecommerce businesses
Manage everything in one place
Ontraport manages all your retail and ecommerce business’s needs, from marketing, to customer management, to your customer portal and beyond.
A team that has your back
We’ll work with you to make a plan for your success with Ontraport, and we’re available 7 days a week for anything you need.
A platform that grows with you
No matter how big you grow, Ontraport has the features and infrastructure you’ll need. You won’t have to switch again.
Customize without code
With Ontraport, you have the flexibility to customize everything to your business model — without needing to become a tech expert or hire a developer.
Frequently asked questions
Frequently asked questions
Ontraport is designed for retail and ecommerce businesses of all kinds, from fashion and apparel brands, to grocery and pharmacy retailers and beyond.
Click here to talk with our team about how Ontraport can work for you.
Ontraport is the best CRM for retail and ecommerce businesses that are ready to scale to the next level. Whether your growth has stagnated or you’re simply ready to push the gas, Ontraport will get you systemized and scaled in no time. You can start with our done-for-you systems or build anything you can dream up with our highly customizable platform.
If you’re new to the retail and ecommerce industry, Ontraport is the perfect way to get up and running quickly. Our prebuilt marketing, membership and business systems make it easy to get started without hiring an expert. Ontraport will be there as you grow and continue to evolve your business — you won’t have to migrate to other tools or add on integrations.
Most retail and ecommerce businesses use some other software for retail management before they upgrade to Ontraport. It’s a common tale: You start with one tool and, over time, keep adding more and more until you realize you need an all-in-one system that can handle your growth.
Ontraport integrates with almost everything, so you’ll be able to run Ontraport alongside your existing systems for as long as you need.
When shopping for retail and ecommerce software, you’ll want to take your entire team into account — not just marketing, just sales or just client facing.
Whether you choose Ontraport or not, we recommend making sure your CRM and email marketing software includes the following features, at the very least:
- A website or landing page builder to share your business online
- A retail scheduling software for managing private appointments and consultations
- A system for capturing leads and sending marketing emails
- A contact management system to keep track of clients and prospects
- A payment processing tool to collect orders and charge credit cards
- A membership site component to launch a members-only community
As your team scales, you’ll likely need more advanced and customizable capabilities than standalone tools can provide. With Ontraport, you get all these features and more in one, easy to use platform — eliminating the need for constant platform switching as you grow.
To start, it’s free for 14 days. If you decide Ontraport is right for you, you can create a plan that fits your retail and ecommerce business’s needs. Your plan is month-to-month with no long-term contracts required, and you can cancel any time.
Hey there,
I know that leading a growing team can be a challenge.
When I started Ontraport nearly 20 years ago, I was in the trenches with one of my early startups, searching for software that could help us systemize and scale. At the time, the options were limited: expensive, overly complicated software suites designed for massive corporations, or basic apps that only solved part of the problem.
I created Ontraport to bridge that gap — and since then, we’ve helped thousands of businesses streamline their operations, drive results and scale faster than they ever thought possible.
Unlike other platforms, which are often too complex, rigid, or disconnected, Ontraport combines enterprise-level capabilities with the flexibility and ease of use that growing teams need. It’s powerful enough to handle complex processes, yet intuitive enough for your team to adopt quickly — all without extra integrations or costly development.
Beyond the platform, we’re here as partners in your success. We know you and your team didn’t sign up to wrestle with complicated systems — you have bigger goals to achieve. Our mission is to make sure you spend less time managing tools and more time delivering results.
I’d love for you to give Ontraport a try and see what it can do for your team. Start your free trial here.
Landon Ray
Founder and CEO
Features