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Why is it better?
A support team that’s actually helpful
We get it. A lot of support teams give you the run-around. We won’t.
Flexible support options to fit your needs
With our platform, you'll have quick access to our stellar support team via chat, email and screen share for any questions you may have.
Why is it better?
A support team that’s actually helpful
We get it. A lot of support teams give you the run-around. We won’t.
Flexible support options to fit your needs
With our platform, you'll have quick access to our stellar support team via chat, email and screen share for any questions you may have.
Live chat for quick answers
Instant messaging with a rep isn’t offered by all platforms, but it’s essential for getting the quick answers you need as you’re working.
Screen share for clear conversations
We uniquely offer screen share support so we can look at your screen together and solve your problems more efficiently.
Screen share for clear conversations
We uniquely offer screen share support so we can look at your screen together and solve your problems more efficiently.
Reps focused on you
Rather than juggling multiple clients via screen share and chat at once, our reps are dedicated to one channel to give you more attention.
More than answers
Our reps do more than solve the problem you come with. They understand your broader goal and may offer an easier way to accomplish it or other insider tips.
More than answers
Our reps do more than solve the problem you come with. They understand your broader goal and may offer an easier way to accomplish it or other insider tips.
Super fast response times
When something goes wrong or you’re stuck on how to do something, you want to reach someone quickly. We’ve got you. Our response time is tops in the industry.
Problems solved
Get help when you need it, how you need it
You started your business because you’re good at what you do, not because you wanted to deal with software all day. Let us take care of the tech for you.
Chat, email, or screen share — choose whichever works for your timeframe, the complexity of your questions and your learning style.
Count on the fact that our support team is going to help you. They get extensive training and will never leave you hanging.
“The most important thing about Ontraport that I have not found in any other software in 10 years is their support and communication. Any time you need someone, they’re there. They help you, they get back to you without asking, and they address your concerns.”
— John Gallagher, Learning Herbs
“
The most important thing about Ontraport that I have not found in any other software in 10 years is their support and communication. Any time you need someone, they’re there. They help you, they get back to you without asking, and they address your concerns.
John Gallagher
Learning Herbs
3 ways to get support
chat
Chat
For quick questions as you work, chat us for a near-immediate response during our open hours, even on weekends.
email
Email
For questions that aren’t roadblocking your work, send an email so you can keep moving without distraction.
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Screen share
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For more complex issues that are tough to describe on chat or email, book a convenient time to screen share with us.
We’re available every day to help you out
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Monday – Thursday, 6 A.M. – 10 P.M.
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Friday, 6 A.M. – 9 P.M.
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Saturday & Sunday, 9 A.M. – 9 P.M.
*Live support is closed on Thursdays from 1:30 P.M. - 2:30 P.M.
Related Features
More ways we support you
Switching to Ontraport is easy. Access helpful resources like our Getting Started video course and personalized setup package to start reaching your business goals with Ontraport in no time.
Enterprise businesses get direct access to advanced support reps, dedicated support for launches, and more.
Choose from hundreds of certified experts to support you with strategic guidance, advanced developer work, or system setup.
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Related Resources
Ontraport training
Take your Ontraport skills to the next level with these online training courses and resources.
Facebook User Community
Join the active community of Ontraport clients across the globe to share and learn tips from each other.
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