Solutions keyboard_arrow_down keyboard_arrow_up
Our Solutions
Ontraport's solutions work together to give you everything you need to run your business in one centralized, easy-to-use platform.
Resources keyboard_arrow_down keyboard_arrow_up
Find free content on the latest marketing strategies, using Ontraport in your business, and finding the right software.
Visit the blog
University Pricing Chat
Send a one-off email
Last updated on: March 23, 2023

Ontraport offers a number of ways to use email to communicate with leads and customers. One method is a manual “one-off” broadcast which you’ll use if you’d like to send a message just one time, either to an individual or group of contacts. These emails can be scheduled for immediate sending or at any time in the future.

Check out the video about sending a one-off email to learn more.

Table of contents

Send a one-off email
Option 1
Option 2
Send a saved email
Create and send a new email
View and manage manual email sends
Stopping a manual email
View manual email stats

Send a one-off email

  1. Go to Contacts and select the contact(s) you want to send an email to.
    • To select all of the contacts on your page or group, hover over and click All on Page or All in Group.
  2. Click Email from the action menu.
  3. Select which type of email you want to send:

Option 1

Back to top

Quick Email

This option is best if you want to quickly write a one-off or individual email that you don’t need to save or track in your email stats.

  1. Select your “From” name and address, add a subject line, and type your message.
    • To add in reusable blocks of text (such as a signature block or company name and address), click + New Canned Message and fill in your desired text.
    • Click again, then select your canned message from the dropdown.
    • To add an image, click Select hosted imageInsertSubmit.
  2. Click Send Now to send your message immediately or Send Later to pick a future date and time.

Option 2

Back to top

Choose an Email

This option is best if you want to send one of your saved emails or create a new one. Both types will be saved in your account and track your email stats.

Send a saved email

Back to top

  1. Pick the email you want from the “Template” dropdown.
  2. Click Send Now to send your message immediately or Send Later to pick a future date and time.

Create and send a new email

Back to top

  1. Click New Template and pick the email editor you’d like to use.
  2. Name and edit your email.
  3. Click Send.
    • Select when you’d like to send your message and if you want to save it.
  1. Click Send.

Note, if you do not “Would you like to save this message,” your email will not be saved in your message collection and you will not be able to track its stats.

View and manage manual email sends

Back to top

When you manually send an email to two or more contacts — either immediately or schedule it to send at a later time — you can view and manage it from your Broadcast History. You can also view emails sent to single contacts if they were scheduled to send at a later time. In this area you can check the status of any manually sent email, check the scheduled delivery time and date, and view email performance stats. Importantly, this is also where you cancel email sends altogether.

Stopping a manual email

Back to top

  1. Go to AutomationsBroadcast History.
    • If you have Deals, Companies or Custom Objects enabled, go to → Broadcast History.
  2. Select the broadcast you wish to cancel.
  3. Click Cancel.
  4. Click Okay.

View manual email stats

Back to top

You can check the status of your manually sent emails by hovering over the “sent” column and see the number of messages:

  • Scheduled
  • Sent
  • Stalled
  • Failed

The “failed” status will also show you why the emails were unable to be delivered.

Related university lessons
How to not be a spammer
In this lesson, you’ll learn how to send messages to only the people who want to get them.
Email deliverability tips
There are five things that determine which emails get trashed and which make it into the inbox. Learn how your email content, sender address, IP address and more can influence where your emails end up.
Email + SMS broadcasts
Learn how to send mass email or text messages to your contacts — also called “broadcasts” — in three simple steps.
Divider Text
Related support articles
Email deliverability content tips
 Pro tips
Tip #1: If you edit your email after you schedule it to send, you need to cancel your scheduled broadcast and reschedule it with your edited email to apply your changes.
Tip #2: To expand the formatting menu in “Quick Editor,” click  on the bottom right corner.
Live events
© Ontraport 2024
PCI DSS, Level 1
Privacy Shield Certified