Ontraport offers several ways to use email to communicate with leads and customers. One method is a manual one-off broadcast which you’ll use if you’d like to send a message just one time, either to an individual or group of contacts. You can schedule emails to send immediately or at a later time.

You can also use the Ontraport Inbox feature to send messages to individual contacts using a chat interface.

Check out the video about sending a one-off email to learn more.

Table of contents

Send a one-off email
• Option 1
• Option 2
Send a saved email
Create and send a new email
View and manage manual email sends
Stopping a manual email
View manual email stats

Send a one-off email

1. Go to Contacts and select the contact(s) you want to send an email to.
   • To select all of the contacts on your page or group, hover over and click All on Page or All in Group.
2. Click Email from the action menu.
3. Select which type of email you want to send:

Option 1

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Quick Email

This option is best if you want to quickly write a one-off or individual email that you don’t need to save or track in your email stats.

1. Choose a user or relationship from the “Send from” dropdown to set the sender name, email address, and reply to address, add a subject line, and type your message.
2. Click Send now to send your message immediately or Send later to pick a future date and time.

Option 2

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Choose an Email

This option is best if you want to send one of your saved emails or create a new one. Both types will be saved in your account and track your email stats.

Send a saved email

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1. Pick the email you want from the “Template” dropdown.
2. Click Send Now to send your message immediately or Send Later to pick a future date and time.

Create and send a new email

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1. Click New Template and pick the email editor you’d like to use.
   • Simple Mail
   • OntraMail
   • Raw HTML Email
2. Name and edit your email.
3. Click Send.
   • Select when you’d like to send your message and if you want to save it.

4. Click Send.

Note, if you do not “Would you like to save this message,” your email will not be saved in your message collection and you will not be able to track its stats.

View and manage manual email sends

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When you manually send an email to two or more contacts — either immediately or schedule it to send at a later time — you can view and manage it from your Broadcast History. You can also view emails sent to single contacts if they were scheduled to send at a later time. In this area you can check the status of any manually sent email, check the scheduled delivery time and date, and view email performance stats. Importantly, this is also where you cancel email sends altogether.

Stopping a manual email

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1. Go to Automations → Broadcast History.
   • If you have Deals, Companies or Custom Objects enabled, go to → Broadcast History.
2. Select the broadcast you wish to cancel.
3. Click Cancel.
4. Click Okay.

View manual email stats

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You can check the status of your manually sent emails by hovering over the “sent” column and see the number of messages:

• Scheduled
• Sent
• Stalled
• Failed

The “failed” status will also show you why the emails were unable to be delivered.