When you're learning new software, it helps to know where to turn. Ontraport gives you live help from our support team, plus resources you can use on your own. Here's what each one is for and how to reach it.
In Ontraport, look at the bottom-right corner of any page. Click the question icon to open the Help Center. From there, you can contact support, follow step-by-step guides and watch instructional videos.
In the mobile app, tap the menu icon, then Help center, then Support center. There you can chat with the team, create a ticket, schedule a screenshare, and check on your support tickets.
Live chat is the fastest way to get an answer. Use it for quick questions while you work. It's available inside the app and on the Ontraport website, and during open hours you'll get a near-immediate response, even on weekends.
For questions that aren't blocking your work, email support@ontraport.com.
Some problems are hard to explain in chat or email. For those, book a screenshare with a support specialist, either the same day or later. You can also use a session for a detailed walkthrough of a feature you use a lot. Afterward, your specialist sends you a recap and a recording.
Our support team is available seven days a week, with live help on most days and email on the others. You'll find the current hours at the top of the Support Center.
If you'd like help getting set up, there's the Done-with-you Setup and Training Package. You work one-on-one with a senior rep to set your goals and make a plan. Then the team sets up your account with you over screen share, so you learn as you go. If you already have an account, contact support to add it.
You can also learn on your own. Ontraport University, where you are now, has more than 150 training videos. The Support Center at ontraport.com/support has how-to articles, organized by feature. And the Ontraport User Community on Facebook is where you can talk with other Ontraport users.
Some projects call for a specialist. Our support team doesn't write or troubleshoot custom code, so for that kind of work, or for ongoing strategy and implementation help, hire an Ontraport Expert. Go to ontraport.com/partners/experts and search for the specialty you need.
So: chat for quick questions, email when it can wait, a screenshare for the tricky ones, and University, the Support Center and Experts for everything else. Next up, we'll add the Ontraport tracking script to your site.