Every conversation is automatically tied to the same contact record as their purchases and past interactions, giving your team more context than any standalone helpdesk tool.
Why choose Ontraport’s Helpdesk platform?
Why choose Ontraport’s Helpdesk platform?
Keep every piece of your contact's history organized
Automations built on visitor behavior
Set automations to trigger based on which page a visitor is on, how long they've been chatting or what they submit in a form, not just generic keyword matching.
Reply from one inbox, no matter the channel
Whether a customer reaches out via email, text or web chat, you can respond from one shared inbox, and your reply will be sent through the same channel the customer used to reach out.
Turn anonymous visitors into contacts automatically
When someone shares their name and email in a chat, they're instantly added as a contact in your CRM, ready for follow-up.
Why choose Ontraport’s Helpdesk platform?
Why choose Ontraport’s Helpdesk platform?
Keep every piece of your contact's history organized
Every conversation is automatically tied to the same contact record as their purchases and past interactions, giving your team more context than any standalone helpdesk tool.
Automations built on visitor behavior
Set automations to trigger based on which page a visitor is on, how long they've been chatting or what they submit in a form, not just generic keyword matching.
Let AI fully resolve issues, not just answer questions
Use Ontraport’s AI Assistant and Helpdesk to solve common customer issues on their own so your team only steps in when something truly needs a person.
Reply from one inbox, no matter the channel
Whether a customer reaches out via email, text or web chat, you can respond from one shared inbox, and your reply will be sent through the same channel the customer used to reach out.
Turn anonymous visitors into contacts automatically
When someone shares their name and email in a chat, they're instantly added as a contact in your CRM, ready for follow-up.
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I LOVE the inbox feature so much. Basically most of my time is spent in there now replying to prospects, and soon onboarding new clients … It’s ALL about getting a conversation going!
Turn scattered conversations into a complete customer story
Helpdesk brings every conversation together so no lead or customer ever falls through the cracks.
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Stop switching between disconnected tools
Marketing, sales, and support usually mean separate software, separate logins, and separate bills. With Ontraport each team accesses one Helpdesk so nothing operates in a silo.
Catch visitors while they're interested, day or night
Answer a visitor's most important questions the moment they ask, live, and let chatbots pick up after your team's logged off so no one's left waiting.
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Never make a customer feel like just a number
Whether a customer reaches out by email, text, or live chat, every message ties back to the same contact record, so your team always knows what's been said and where, and no one has to repeat themselves.
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Manage growing conversation volume without more hires
Route messages automatically, hand off conversations between teammates, and build chatbots to handle the routine requests so your existing team can support more people.
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Never lose a conversation when someone steps away
If a visitor navigates away mid-chat before your team can respond, your reply reaches them by email automatically so the conversation doesn't just drop.
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Support customers even when you're away from your desk
Manage Web Chat conversations from the mobile app, so time away from the office doesn't mean visitors go unanswered.
Shared inbox
Shared inbox
Email, text and web chat, together in one shared inbox
- View each contact's purchase history and past conversations without leaving the thread
- Route conversations automatically by topic, department, or customer type
- CC teammates or hand off a conversation without losing any context
Web Chat
Web Chat
Live chat on your site, backed by your CRM data
- Add the widget to Ontraport Sites and Pages, WordPress, or any custom website
- Match your brand with custom colors, a logo, and greeting messages
- Set business hours so visitors know when to expect a live reply
Your Helpdesk connects to the rest of your business, all in the same platform
Your Helpdesk connects to the rest of your business, all in the same platform
Payments
Manage payments, registrations, passwords, logins and more without integrations.
Frequently Asked Questions
Frequently Asked Questions
Today, Helpdesk supports email, SMS, and web chat, all managed from one shared inbox, with more channels on the way.
Helpdesk is available as an add-on, with pricing based on the number of user licenses your team needs. Explore pricing here.
Because Helpdesk is part of Ontraport's CRM platform, every conversation is automatically linked to your contact records, no separate customer data tool required.
Yes. Teams can share visibility into conversations, loop in teammates, and route messages automatically so the right person responds every time.
Yes. Pair Helpdesk with your AI Assistant to answer common questions, resolve routine issues, and keep conversations moving, day or night.
Features
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