Most chat tools live outside your business system. Ontraport’s Web Chat lives inside it, so every conversation comes with context.
Built into the CRM you already use
Built into the CRM you already use
Use tags, purchase history, and past automations to tailor chatbot responses, so visitors get more than generic scripted replies.
Most chat tools charge extra for automation, routing, or reporting as you grow. Web Chat connects to the automation and CRM tools built into Ontraport, so scaling up doesn't mean adding more subscriptions.
Use Ontraport's existing AI Assistant element to generate answers to simple, common questions within your Web Chat automations, so your team can focus on the conversations that actually need them.
No more missed connections on your website
Web Chat fixes the gaps that come from relying on other channels.
Stop losing visitors to slow response times
Channels like email and SMS can't catch someone the moment they're ready to buy or need help. Web Chat connects you instantly, while they're still on your site.
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Capture leads and info without admin work
Use forms and buttons built into the chat to collect details from visitors so your team gets complete information without having to ask.
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Route visitors to the right person with one click
Ask a visitor what they need help with, then offer buttons like "Billing," "Technical support," or "Sales" so their question gets routed to the right person.
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Never lose a conversation when a visitor leaves
If someone navigates away mid-chat, your team's reply reaches them by email automatically so the conversation doesn't just drop.
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I LOVE the inbox feature so much. Basically most of my time is spent in there now replying to prospects, and soon onboarding new clients … It’s ALL about getting a conversation going!
Use Web Chat on any site
Getting started with Web Chat is simple, no matter what kind of site you’re installing it on:
Ontraport Sites
Turn on Web Chat in your Site settings and set it as the default channel across your whole site.
Ontraport pages and dynamic templates
Enable Web Chat page-by-page, using your site's default setup or a custom channel for that page.
Custom third-party sites
Add your site's domain in Ontraport, then drop a short snippet into the code of your custom site.
WordPress sites
Connect through your WordPress site settings in Ontraport and pick which channel powers your chat.
Frequently Asked Questions
Frequently Asked Questions
Your Web Chat widget is fully customizable. You can match your brand with your own colors and logo, write a custom greeting message, decide when the chat launcher shows up, and determine whether to display individual team members' names or your company name.
As soon as someone starts chatting, they're prompted to share their name and email. Once they do, they become a contact in your account automatically, ready for follow-up without any manual data entry.
Yes, and a lot of teams find this useful for keeping conversations organized across the customer journey. It’s common to have one channel for Sales and another for Support.
Yes, and you're not limited to just showing your hours. Set up automation to check whether it's within business hours and route each conversation accordingly, sending live chats to your team during the day and an automated message or chatbot reply after hours, so visitors always get a response.
Web Chat runs across your entire site by default, and you can override that for individual pages or templates whenever a different setup makes more sense.
Web Chat is just the start: see how Ontraport connects every conversation
Web Chat is just the start: see how Ontraport connects every conversation
Shared inbox
Use a shared inbox to improve your team’s response times and keep every customer interaction across email, SMS and web chat organized.
Email + SMS messaging
From 1:1 conversations to automated campaigns, Ontraport helps you reach your customers where it matters. Here’s how to make every message feel personal.
Sales + CRM
All inbound sales data from inbox conversations is captured in your CRM system, then can be used to trigger new automations, segment contacts and more.
Related resources
Related resources
Learn how to add Web Chat widget to your site, route messages to your Ontraport Inbox, and capture leads with live chat and automated bots.
Get step-by-step instructions for navigating Inbox, customizing your settings, starting new conversations and setting up automations.
Scattered messages across email and SMS slow teams down. Here’s how one shared hub keeps every client conversation connected and moving.
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