If you offer subscription payments or payment plans, be sure you get paid on time with automatic reminders before and after card bounces.
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Keep the recurring revenue coming
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Send reminders before card declines
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Automatically remind customers that their card will soon expire so they can update it, you get paid, and their service isn’t interrupted.
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Keep the recurring revenue coming
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If you offer subscription payments or payment plans, be sure you get paid on time with automatic reminders before and after card bounces.
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Send reminders before card declines
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Automatically remind customers that their card will soon expire so they can update it, you get paid, and their service isn’t interrupted.
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Automatically retry to collect payments
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If a subscriber misses a payment, automatically attempt to recharge the payment multiple times, and email the customer for a better chance of it going through.
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Handle declines your way
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When payments don’t get made, you design what happens next. Choose to give clients a grace period, shut off access immediately, or find a middle ground.
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Handle declines your way
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When payments don’t get made, you design what happens next. Choose to give clients a grace period, shut off access immediately, or find a middle ground.
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Don’t let a bounced card ruin your day
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Ontraport’s automation features let you recapture lost sales.
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As soon as a card declines, email or text the customer to try again, and repeat your reminders for a better chance of retaining them, automatically.
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For those hot leads who are on your order page but don’t push that final “buy” button, automatically send an email within the hour to bring them back.
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Handling declined or abandoned transactions manually is time-consuming and stress-inducing. Set it on autopilot and be assured it’s taken care of.
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Make it easier on you and your customers by creating a customer center or credit card update form where they can update their own card information any time.
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“All the features Ontraport has in concert with each other allow you to build a great and repeatable customer experience. We were able to automate subscription enrollment, recurring payments, dunning, failed payment notifications, and more."
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— Josh Ovett, Mobile Pocket Office
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3 ways to recover sales
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When they abandon the order page
Didn't click "buy"? Automatically follow up to reel them back.
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Before the card expires
Card on file about to expire? Send a reminder in advance.
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After the card bounces
Payment didn’t go through? Get in touch immediately to close the sale.
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Decline recovery is possible because of Ontraport’s all-in-one system
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Keep your subscription payments coming by proactively and reactively keeping current credit card information on file.
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Stop handling payment failures manually; instead, let it happen automatically, reliably and immediately behind-the-scenes.
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No matter what type of subscription setup or payment plans you offer, you can use decline recovery to get every payment on time.
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Related Resources
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Learn how you can use Ontraport to manage declined credit cards with automated follow-up so you don't miss out on possible sales.
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Customize recharge settings in Ontraport to easily manage the frequency and duration of retry attempts when a customer’s card fails.
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Turn your business on with Ontraport.