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Connect your email account to Ontraport
Last updated on: April 13, 2023

Ontraport uses Nylas’ Universal Email API to connect your email inbox to your Ontraport account. When you sync your inbox with Ontraport, you can see emails to and from your contacts in their records.

The next time you reach out, you’ll be able to see a full history of your communications in your contact’s record. This makes it easy to ensure your responses are always relevant and helpful to your contacts.

Email sync settings are available to users with Ontraport Plus level accounts and above.

Table of contents

Create a new email connection
Upgrade your existing email sync setting
Delete an email sync setting

Create a new email connection

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You can create new IMAP settings, upgrade or delete existing settings from your IMAP collection.

Here’s how to get there:

  1. Go to your accountAdministrationEmailEmail Sync.
  2. Click New Connection.
  3. Next, add the email address you want to integrate and click Sign In.
    • Our integration partner, Nylas, determines your email provider from this dropdown, and you’ll be redirected to your provider’s sign in.

  1. Sign in with your email provider’s login form.
    • This example shows a Gmail email:

  1. Select the mailboxes you want to integrate.
    • Once you’re successfully connected, you’ll see your new connection editor.
    • These mailboxes are the folders in your email account. Check the folders you want to pull emails from, such as your inbox and “customers” folder.

  1. Click Save in the top right corner.

Upgrade your existing email sync setting

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If you set up an IMAP connection before September 2021, we recommend that you upgrade. This ensures your connection stays up to date with the latest security standards.

  1. Go to your accountAdministrationEmailEmail Sync.
  2. Click on the email sync connection you want to upgrade.
  3. A pop-up will appear to confirm that you’d like to update your connection.
    • Click Update to continue.

  1. Continue from step 3 of the “Create a new email connection” section above.

Delete an email sync setting

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Deleting an email sync setting will disconnect your email account from Ontraport.

  1. From your IMAP settings collection, select the IMAP setting you want to delete.
  2. Click Delete from the action bar.
  3. Click Delete to confirm.

Related university lessons
Email Sync integration
Integrate your personal email account with your Ontraport account using Email Sync to organize and manage your interactions all in one place. And trigger automation when someone sends you an email!
Email + SMS broadcasts
Learn how to send mass email or text messages to your contacts — also called “broadcasts” — in three simple steps.
The 5 message editors
There are five message editors in your Ontraport account — Simple Mail, OntraMail, Raw HTML Email, SMS and Task editors. Learn the capabilities of each one so you can select the right tool for the job.
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 Pro tips
Tip #1: The first time you connect email sync, it can take up to 30 minutes to sync emails.
Tip #2: After the initial sync, the feature checks for emails received every 4 hours.
Tip #3: Email sync will not retrieve emails sent or received prior to the first time you connect it. It will only sync emails starting from the time you connect Email Sync.
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