It’s impossible to improve your product or process without feedback from the people whose opinions matter most: your customers. To get that information, you have to approach your customers in just the right way, then decide how to use their feedback once you have it.
This system gives you a simple way to survey your customers and automatically respond in a way that will strengthen relationships and support your business.
By automatically sending out a survey to all customers, they will feel heard, and you’ll get an ongoing flow of invaluable feedback. You can use testimonials from happy customers in your marketing, and repair issues that come to light from negative feedback. Check out this use case to learn more.
Good for:
Professional services
Personal services
Consultants and agencies
Coaches and teachers
SaaS
Events
When you launch this Smiley Survey and Testimonial Generator system, you’ll:
Have a way to regularly capture testimonials from happy customers that you can use on your site to earn trust and, in turn, more customers.
Find out what exactly customers enjoyed (or didn’t enjoy) about their experience with your business so you know what to keep doing and what to change.
Learn from your negative customer feedback so you can avoid similar situations in the future.
Survey customers while the purchase is still fresh so they’ll be more likely to remember and share their experiences with you.
Store and organize customer feedback automatically so you can start noticing trends and making adjustments right away.
When you launch this Smiley Survey and Testimonial Generator system, you’ll:
Have a way to regularly capture testimonials from happy customers that you can use on your site to earn trust and, in turn, more customers.
Find out what exactly customers enjoyed (or didn’t enjoy) about their experience with your business so you know what to keep doing and what to change.
Learn from your negative customer feedback so you can avoid similar situations in the future.
Survey customers while the purchase is still fresh so they’ll be more likely to remember and share their experiences with you.
Store and organize customer feedback automatically so you can start noticing trends and making adjustments right away.
This free system comes with everything you need to collect feedback from your customers. Simply edit your pages however you’d like, customize your automation, and launch.
Smiley Survey and Testimonial Generator Campaign
This campaign collects your customers’ feedback via email then asks them to share more detailed responses with pages that fit their positive, negative or neutral experiences.
Feedback request email
One day after customers buy your product, send them an email asking about their experience.
Happy feedback page
If customers say they had a great experience, ask them to share more about it and give them the option to share a testimonial.
Neutral feedback page
If customers say their experience was just okay, ask them to share how it could get better.
Negative feedback page
If customers say they had a bad experience, ask them what went wrong and how you can make it right.
Thank you page
Once customers finish sharing their feedback, let them know how much you appreciate it.
This free system comes with everything you need to collect feedback from your customers. Simply edit your pages however you’d like, customize your automation, and launch.
Smiley Survey and Testimonial Generator Campaign
This campaign collects your customers’ feedback via email then asks them to share more detailed responses with pages that fit their positive, negative or neutral experiences.
Feedback request email
One day after customers buy your product, send them an email asking about their experience.
Happy feedback page
If customers say they had a great experience, ask them to share more about it and give them the option to share a testimonial.
Neutral feedback page
If customers say their experience was just okay, ask them to share how it could get better.
Negative feedback page
If customers say they had a bad experience, ask them what went wrong and how you can make it right.
Thank you page
Once customers finish sharing their feedback, let them know how much you appreciate it.
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