After training more than 400 young people across across two sites in the Bay Area with a program completion rate of 90% and first time pass rates on the EMT national exam that outperformed the national average by double digits, EMS Corps began to garner national attention as a model for simultaneously addressing a critical workforce shortage in EMS while providing a career path into healthcare for young people historically underrepresented in the field.
Public Works Alliance secured funds to scale the program dramatically in multiple states. Grants from New Mexico’s Department of Children Youth and Families, California’s Employment Development Department, and a contract with the City of New Orleans would add 14 new sites, 11 of them in less than 18 months.
A few months into the set up of the first new site in Albuquerque, New Mexico, two challenges came into focus:
Ontraport created a solution within four months that automated the application process, streamlined communications with students and tracked corps member stipends. Subsequent iterations added reminders, tools and worksheets for case managers; automated delivery of training content to program staff; automated student surveys; employment trackers; and a program dashboard.
By leveraging Ontraport’s platform, EMS Corps not only expanded its reach but also ensured that every participant, in every region, received the same high-quality experience. Ontraport allowed them to focus on their mission: empowering underrepresented youth for successful careers in EMS. As EMS Corps continues to scale, their partnership with Ontraport ensures that their operations remain efficient and effective, no matter how far they grow.