Paper-based processes
The team was doing everything manually, which slowed productivity and created a dated, inconsistent customer experience.
Sales reps manually wrote proposals, calculated taxes and priced out services — a process that took nearly two hours per proposal and left room for error.
Work orders were printed sheets passed between team members and often misplaced.
Scheduling was done on a Google Sheet that was updated manually each week, allowing them to schedule only one week in advance — leading to confusion and dissatisfaction among clients.
Inefficient financial model and operations
Despite their calendars being full, revenue wasn’t matching the effort. Their financial model was inefficient, and workflows across sales, scheduling, fulfillment and billing weren’t aligned — making it impossible to grow beyond their current capacity.
Modern onsite sales with automatic proposal creation
Sales reps now use iPads during consultations to select services, add property and tree details, upload photos, calculate pricing automatically and generate proposals and invoices on the spot.
Once created, the system sends the proposal to the customer and triggers automated 30-day follow-up reminders. Customers can sign the contract and pay their invoice within a secure portal, which automatically moves the process into the next phase.
What used to take two hours now takes just 15 minutes.
Automated scheduling and efficient job fulfillment
After a client signs and pays, Ontraport automatically marks them as ready to schedule and sends the task to the scheduling team. Clients receive timely, automated reminders that keep them informed throughout the process.
When field crews arrive on-site, they can view the work order with job details, tree photos and instructions directly from their devices. They also submit after-photos and work reports digitally, and once the job is complete, the system emails the client a polished final report.
Real-time dashboards for sales, staff and clients
The system includes three secure membership portals, giving everyone access to the information they need.
The sales portal gives reps real-time access to weekly sales results, proposal volumes, closing percentages, client lists, proposal statuses and consultation scheduling, which automatically syncs to Google calendars.
The staff portal allows crew members to view their upcoming schedules, access work orders and submit notes and job reports directly from the field.
The client portal enables customers to view and sign proposals, pay invoices and access their service reports through a clean, user-friendly online login.
© Ontraport 2026
Terms & Conditions | Privacy Policy