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Suspend membership after payment failure
Last updated on: April 11, 2023

This article is for those building a membership site using WordPress and PilotPress. If you're using Ontraport Membership Sites, click here. If you're getting started and don't know which to choose, this article will help.

When you sell access to your membership site, it’s important to set up automation that temporarily removes your members’ site access when they haven’t paid their dues and restores it once they have. Follow the steps below to set up automation that manages failed membership subscription payments.

  1. Create a new automation map, or select an existing map you’d like to add your recharge automation to.
  2. Clickand add an “Open order is charged or updated” trigger to your map.
    • Select your product from the first dropdown.
    • Select “Charged but declined” on the second dropdown.
    • Click Add Condition and select “Has access to WordPress membership level.”
      • Select your site and membership level from the “Has access to” dropdown.
    • Edit your trigger settings to fit your needs.
    • Click Done.
  3. Click What Happens Next? and add a Remove WP Membership Access element.
    • Click Remove WP Membership Access to edit the settings.
    • Select your site and membership level in the “Remove access to” dropdown.
    • Click Done.
  4. Click What Happens Next? and add a Goal element.
    • Click Add Goal and select “open order is charged or updated.”
    • Select your membership product in the first dropdown.
    • Select “Charged and successful” in the second dropdown.
    • Adjust your goal settings if necessary.
    • Click Done.
  5. Click What Happens Next? under your goal element and add a Give WP Access element.
    • Select your site and membership level from the “Add access to” dropdown.
    • Click Done.
  6. Add an End below your “update membership access” element.

Related university lessons
Transactions, purchases and open orders
Learn the differences between purchases, transactions and open orders and where to find them in your Ontraport account so you can manage your payment processing with ease.
Communication about charges
Set up automations that alert customers about upcoming charges, expiring or declined credit cards and more so you can get paid without a hitch.
Customer center
Create a customer center in Ontraport so you can offer convenient self-service and save time on administrative tasks.
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Related support articles
Manage credit card collections and recharges
Manage existing transactions
Manage open orders for subscription plans
 Pro tips
Tip #1: You can add additional automation to your map for any other actions you’d like, such as sending your customers an email prompting them to update their credit card.
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