One of the first things you’ll do as a new Ontraport user is move your existing contact list into your Ontraport account so that you can market and sell to them with Ontraport.
Check out the video about importing contacts to learn more.
Note, Ontraport provides excellent options for importing contacts yourself, but some information cannot be imported or exported through your administration login. Our Concierge Services team provides custom import and export services for these situations. Please email firstname.lastname@example.org so we can determine the best method for importing your data. Please do not send any credit card data to us.
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To ensure that the lists you import into your account are contacts who adhere to our anti-spam policies, all imports go through an approval process, and some lists are pulled for a manual review. These list reviews protect the health of the IP address used to send messages by not allowing lists that are likely to result in complaints or bounced messages. If your list is selected for manual review, you can expect:
- An email sent to your account administrator asking additional questions
- To receive a confirmation email from our email delivery team within 24 hours of receiving your request informing you of whether or not your list was approved
Once your list is approved, your contacts’ bulk email statuses are updated to “single opt-in.” Please email email@example.com if your list has been in review for 24 hours or more.