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Editing emails

Last updated on: July 1, 2025

Advanced Mail is starting to roll out and will be available to all users soon. Some features mentioned here may not appear in your account until the full release.



The Advanced Mail editor uses the same block-based drag-and-drop builder as Ontraport pages, and you can learn about using that editor here.

This article will show you how to edit and customize your Advanced Mail messages.

You have four email editors in your account:

  1. Advanced Mail
  2. Quick Email
  3. Simple Mail
  4. Raw HTML Email (Must be enabled in the Legacy Features section in admin settings.)

Learn all about the other types of emails in this article.

Advanced Mail emails are ideal for creating marketing and promotional emails. You can customize your email’s design with various colors, fonts and styling options. And they are mobile responsive, so they’ll appear correctly on any device.

Table of contents

Edit an existing email
Add video
Host your video
Add your video link


Edit an existing email

After you’ve saved or published an Advanced Mail message, you can edit it at any time. 

  1. Go to the messages collection and click on the message you want to edit.
  2. Customize the message’s layout.
  3. Add design elements.
  4. Personalize email settings.
  5. Publish your message to send it to contacts. 

Add video

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Due to security risks, most mailbox providers (Gmail, Outlook, Yahoo, etc.) don’t allow videos to play inside an email. 

To include videos in your emails, we recommend adding an image to make it appear as if a playable video is embedded in your email. You can link that image to a page where your contacts can watch your video.

Host your video

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The first step is to add your video to a page. This is where your contacts will watch your video.

  1. Create or edit an Ontraport Page and add a video element to it.
  2. Add the video you want to include in your email.
  3. Take a screenshot of your video element. You’ll use this image in your email.
    • If you already have a thumbnail for your video, skip this step and use that image.
    • Or use a .gif file to show your video snippet inside your email.
  4. Save and publish your message.

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The next step is to add your thumbnail to your email and link it to your video. Here’s how:

  1. Add an image element to your message and the video thumbnail.
  2. Click into the “Link URL” field to add the link.
    • If you add your video to an Ontraport Page, select it from the dropdown.
    • Or link to a specific URL if you want to send your contacts to YouTube or another service.
  3. Click Insert link.
  4. Click Done to close the settings.
  5. Save and publish your email.

    Related university lessons

    The 5 message editors
    There are five message editors in your Ontraport account — Simple Mail, OntraMail, Raw HTML Email, SMS and Task editors. Learn the capabilities of each one so you can select the right tool for the job.
    File hosting
    Learn to host your files with Ontraport to easily manage downloadable pdfs and email attachments – and nix your third party file hosting service.
    Email deliverability tips
    There are five things that determine which emails get trashed and which make it into the inbox. Learn how your email content, sender address, IP address and more can influence where your emails end up.
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    Related support articles

    arrow_forward
    Create an email
    arrow_forward
    Email settings
    arrow_forward
    Create an HTML email

     Pro tips

    Tip #1:If you want to re-use the colors and font choices in your emails, use “copy from email” option when you create a new email. This allows you to copy an existing email’s style, and you can simply edit your email’s content.

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